Chapter Eight. Production and Operations Management. Operations Management. The development and administration of the activities involved in transforming resources into goods and services. 8-1. The Transformation Process. 8-2.
Production andOperations Management
The development and administration of the activities involved in transforming resources into goods and services.
1.Planning the product
2.Designing the operations processa.standardizationb.modular designc.customization
4.Planning facilitiesa.facility locationb.facility layout1.fixed position layout2.process layout3.product layoutc.technology1.CAD2.CAM3.flexible manufacturing4.CIM
Fixed-position layoutAll resources needed for a product are brought to a central location.
Process layoutLayout is organized intodepartments that group related processes.
Product layoutProduction is broken down intorelatively simple tasks assignedto workers positioned along aline.
Routing and Scheduling
2 beef patties,
Big Mac in
(185) Time to complete
5. Factual approach to decision making
6. Continuous learning and people involvement
7. Focus on continuous improvement
8. Fulfillment of obligations to all stakeholders and society
Total Quality Management
A philosophy and set of guiding principles that provide a foundation for the continuous improvement of an enterprise.
Enterprise Resource Planning
The integration of all departments and functions of a company into one computer system
How can an understanding of total quality management (TQM) or ISO 9000 series certification assist in developing a career?
1.What is the purpose of inventory control?
2.PERT charts can show a sequence of activities in days rather than seconds. Draw a PERT chart for the chairperson of a banquet committee showing the most efficient path for these projected events:January 5Confirm banquet room reservation.
January 6Publicize banquet.
January 19Count number of banquet reservations; phone in total to hotel.
January 20Phone chairpersons of banquet decorating committee and hospitality committee to review preparations for banquet.
Question 2 continued.
January 27Decorating committee places decorations on tables.
(2-4 p.m.)Hospitality committee prepares registration table and banquet booklets.
January 27Banquet(6 p.m.)
January 30Send thank-you notes to all committee persons and hotel staff.
3. Prepare a Gant Chart for the sequence of activities described in question #2
1.An assembly line is an example ofa.a product layoutb.a process layoutc.a fixed-position layoutd.an intermittent organization
2.Which of the following identifies the optimum number of items to order to minimize the cost of ordering them?a.just-in-time (JIT)b.material-requirements planning (MRP)c.economic-order quantity modeld.program evaluation and review technique (PERT)
3.Which of the following characteristics is most typical of a continuous manufacturing organization?a.The firm manufactures customized products.b.The firm has a low volume of production.c.The firm has a relatively low unit cost of production.d.The firm creates many different products with many different characteristics.
4.Inspection is concerned witha.standards of quality.b.labor and energy.c.routing and scheduling.d.modular design and customization.