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Producer Toolbox. Exchange Sales Training. Training Audience and Launch Date. This session will train individual sales associates in all 14 states on how to use the Producer Toolbox, a new tool for all ACA-compliant business The Toolbox will be launched August 23. AUG 23.

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Producer Toolbox

Exchange Sales Training


Training Audience and Launch Date

  • This session will train individual sales associates in all 14 states on how to use the Producer Toolbox, a new tool for all ACA-compliant business

  • The Toolbox will be launched August 23

AUG

23


Producer Toolbox Timeline

Quote & Comparison Dashboard

Shop & Quote Agent Flow

  • Broker Portal BillingIntegration/RSM Corner

1/17

9/13

9/27

12/6

  • Report Download Center/Book of Business

  • Commissions/Rate Actions (Individual)


Portal Launch Features


Agenda

Legacy Portals

Portal Flow

Certification and Self Attestation

Quoting and Application Scenarios

Agent Connect

Delegates


Objectives

By the end of this module, you will be able to:

  • Create a quote and complete enrollment on behalf of a client

  • Create and edit Agent Connect pages

  • Review information regarding your existing clients

  • Create and manage delegates


What’s in it For Me?

You might be wondering…

What’s in it for me?

One-stop shop for all your business interactions

You can engage the customer from one central location


Introduction

  • Designed to support all ACA business

  • Legacy portals still exist


Legacy Portals


Portal Flow

  • Two flow paths, two options for business

    • NewCustomer

    • Existing Customer


Certification Information


Self Attestation


Scenarios


How Do I Create a Quote on Behalf of a New Client?

Brett Carter is a WellPoint agent and has a qualified lead that requires an outbound call. Since he has already qualified the lead and checked subsidy information, Brett calls the customer to begin the quoting process.


Click on the Incoming Business Tab


Click New Quote/Comparison


Enter Demographic Information


Select Products

Buy Up Option


Your Turn


Email the Quote


Email Campaign


How Do I Create a Quote on Behalf of an Existing Client?

For existing clients, the process is slightly different.


Search by Name


Search by HCID


On or Off Exchange


How Do I Help a New Customer Apply for a Product?

  • Nathan is an independent agent and needs to help a new customer apply for a plan. He has already generated a quote for the customer and is ready to move forward with product selection.


Find the Customer


Quote Details


Click on the Applications and Enrollments Tab


Find the Customer


Off Exchange Applications

  • When an agent initiates the applications for Off Exchange business:

    • Transfer to a customer to sign and submit

    • Capture customer voice signature and submit the application


Voice Signature


Application Process for Existing Customers

  • Direct the customer to follow the Change My Coverage flow on the Shopper Portal for on exchange

  • For off exchange, follow new customer flow


How Do I Create and Edit Agent Connect Pages?

  • Rebecca is an agent licensed in Georgia. She needs to update her Agent Connect pages .


Click the Agent Connect Tab


Agent Connect Tab


Click the Agent Connect Tab


Add Web Page


Customize and Create


Delete Page


“How do I review information regarding my existing clients?”

  • Bill is updating his accounts and wants to make a list of action items for his existing clients.


Click on “Current Business”


Find the Customer’s Name


Subscriber Details


Billing Tab


View COC and Send ID Card


Your Turn


Download Report


How Do I Create and Manage Delegates?

  • Chris wants to add a delegate to his account, but isn’t sure where to start. Thankfully, the process is easy.


Delegate Management Functionality

  • Agency Head

  • Agent/Broker

  • Site Admin


Click Manage Account


Manage Delegates


Create New Delegate(s)


Enter Demographics and Log In Information


Click Save


Delegates List


How do I access Legacy business?

  • Frank is a WellPoint agent with licenses in multiple states. He needs to access his Senior and Large Group business from current and former accounts, but isn’t sure if the old data is accessible from the new Producer Toolbox.


Click on the Legacy Portals


Variations


Kentucky

  • Consumer can link from Shopper portal to KY exchange to complete enrollment

  • KY Exchange will filter product selection screen to WellPoint products

  • Agents must log directly onto KY Exchange to proxy enrollment


Non-integrated States

  • Broker cannot complete enrollment as a proxy from our portal

  • Broker will log in to the HIX site to submit application on behalf of the customer


Your Turn

  • Sasha has just walked through the enrollment process for a Kentucky customer who wants to apply for an on-exchange product. The customer is ready to complete the application and sign the agreement for product purchase. What should Sasha do next. Choose the best answer.

    • Click the Apply Now button and complete the process from the Producer Toolbox site

    • Ask the customer to log in to Shopper Portal to complete the enrollment.

    • Log directly in to the exchange site to proxy the enrollment

    • None of the above


Wrap-Up


Additional Information


Summary

How to create a quote and complete enrollment on behalf of a client

How to create and edit Agent Connect pages

How to review information regarding my existing clients

How to create and manage delegates


Thanks!

  • Thanks for being a great audience today!


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