Understanding and Using HIVQUAL Data. Johanna Buck Senior Quality Consultant NYSDOH AIDS Institute July 18 th , 2008. First, a little background. The HIVQUAL software was developed by the National HIVQUAL Project.
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Senior Quality Consultant
NYSDOH AIDS Institute
July 18th, 2008
“While deciding what to measure and how to measure it are important challenges, an equally important challenge lies in determining the appropriate reaction to the measurement once we have it.”
- Paul E. Plsek
Using Measure to Support Improvement
The data are……
Right, not a problem
Right, not my problem
Right, it\'s my problem