Unit Performance Management

1. Unit Performance Management Building Our Future through Continuous Quality Improvement

2. What is Unit Performance Management? The continuous improvement of your unit’s ability to provide value to stakeholders – whoever they are – students, employers, taxpayers, communities… • A system to evaluate performance against standards you help define • A holistic approach to setting improvement goals • A means of getting resources needed to achieve goals • A part of Integrated Planning and Resource Allocation (IPRA)

3. The Roots of Unit Performance Management The roots of performance management go back to your unit mission and key processes, which you helped define in 2008 • Many of you have already documented some processes and have started measuring their outcomes • Documentation, deployment and evaluation of processes continues • A complete Unit PM process will be introduced to whole college by January 2011

4. The Big Picture Unit Performance Management – a key tool to enact the college mission throughout the institution effectively • We exist to develop responsible, lifelong learners; to contribute to the vitality of our communities (mission) • We enact our mission by engaging students, stakeholders in exceptional programs & services (strategic vision) • We achieve our strategic vision by practicing our Learning College Principles • How well we practice of our principles is measured by this Unit Performance Management

5. Who Participates? All employees will participate in the continuous improvement of their units. But Unit Performance Management, as a part of IPRA, goes deeper.

6. Voice of the Stakeholder Through IPRA we will be a college that understands and responds to the dynamic needs and expectations of our stakeholders. In Unit Performance Management, we will move further and faster toward that ideal if the voice of the stakeholder is present from the beginning of the improvement process.

7. Stakeholders Participate Stakeholders from outside each unit will participate in unit performance management • All Butler units have stakeholders – Butler employees, students, or other members of the external communities we serve.

8. The Details Unit Performance Management uses templates to document in a simple matrix: • Your unit’s key stakeholders • Your unit’s key processes • Your unit’s essential structure – how it needs to be organized to achieve its mission • Your unit’s major intended stakeholder-focused outcomes • The metrics your unit will use to measure the outcomes.

9. Planning Improvement The matrix as a guide to enacting and measuring key processes. Periodically units will review their performance and use the following questions to define goals: • What are the factors outside your unit that are critical to your success? What’s your current level of effectiveness? • What’s the gap between current results and your ideal state? • What are your strategies for improvement? • What resources do you need?

10. Case Study – Career Services

11. Next Steps • Everyone – continue to document, implement key processes, define metrics, monitor process outcomes • Unit budget officers – engage unit faculty/staff in evaluating current state of unit relative to its mission using available process metrics, knowledge of other critical factors; set improvement goals • Unit budget officers – use evaluation data to define, justify resource requests • Executive Council – continue to use, refine resource allocation processes as defined in IPRA • Information Services Division – pilot complete unit PM process so it can be refined and introduced to whole college by January 2011