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New and Emerging Technologies

3 - New and Emerging Technologies. New and Emerging Technologies. 3 - New and Emerging Technologies.

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New and Emerging Technologies

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  1. 3 - New and Emerging Technologies New and Emerging Technologies

  2. 3 - New and Emerging Technologies Dealing with the acquisition, implementation, use and impact of new and emerging technologies on business culture, practices, channel and service delivery as well as meeting customer expectations • Cloud – Storage, Infrastructure, Application Processing • BYOC – Use of Personal Devices for Business Activities • Impact of Cloud On Service Oriented Architectures • Social Networks • Impact on business culture and communications • Impact on technology requirements

  3. New and Emerging Technologies Cloud computing - National Institute of Standards and Technology (NIST) “the provision of computational resources on demand via a computer network’” A more complete definition may include: “cloud computing is the use of the Internet and virtualization concepts to create an environment in which individuals and organizations can place storage and processing capacity, supported with communications, into the Cloud and to which users can transmit, process and store information”. Cloud Computing Advantages Increased Risks security, privacy, availability and continuity flexibility and scalability

  4. New and Emerging Technologies Related Studies “businesses are turning to the cloud as a means to accelerate the rollout of functionality to support the business unit”. Source: Deloitte Tech Trends 2011 This, however, results in applications that are “short on formal reliability, transactional integrity, security " Source: Deloitte Tech Trends 2011 “cloud computing will increase from $17.4 billion in 2009 to $70 billion by 2015” Source: IDC – Global Industry Analysts For more information on cloud computing, see the ITAC Brief "Cloud Computing: A Primer" available on the CICA's website

  5. New and Emerging Technologies Cloud Computing Concerns Security defects in the technology 54% Unauthorized access - leaked proprietary information 51% 26% BCP - DRP Service provider viability 25% Information Week Analytic - 2010 GRC Survey Cloud computing also introduces privacy risks,Specifically, the Patriot Act which allows an American government agency to gain access to data residing on the cloud - without the cloud customer's knowledge. Ernst & Young – Privacy Trends 2011

  6. New and Emerging Technologies Won’t Use Cloud Cloud ROI

  7. New and Emerging Technologies Social Networks Social Media in the Workplace Role in the Election

  8. New and Emerging Technologies Social Networks “Facebook and Twitter represent the move towards a world where companies have the opportunity to gain closer connections with their customers. “social networks leave behind “digital exhaust”, which "should be mined, providing a rich source of insight on market positioning, consumer sentiment and employee productivity“ Deloitte Tech Trends 2011 Mining Digital Exhaust May Create Privacy Problems

  9. New and Emerging Technologies Mobile Devices Mobile devices, including tablets and smartphones, are representing a larger share of the computer market More than half of computing devices sold globally will not be PCs Non PC mobile devices ("smartphones, tablets and non-PC netbooks) will exceed the estimated 400 million PCs to be sold in 2011 More than 25% of all tablet computers will be bought by enterprises". Deloitte Canada 2011 TMT Predictions (Technology, Media, Telecommunications) Consumer Reports predicts that tablet computer sales will number 50 million in 2011 and 100 million in 2012. http://news.consumerreports.org/electronics/2011/05/tablets-computers-laptops-desktops-netbooks-sales-consumer-use-surveys.html

  10. New and Emerging Technologies Mobile Devices RFID, proximity, embedded data gathering present risks included interception of communications NFC (Near Field Communications) will reduce the risk “Smartphone manufacturers (e.g. Google Nexus S manufactured by Samsung and the Blackberry Bold 9900/9930 manufactured by RIM) are including near field communication (NFC) technology within their devices” “Intuit demonstrated at the 2011 Google I/O Developer Conference their GoPayment service, which uses NFC "to let consumers wirelessly pay for items on the go through just a touch of an NFC-enabled cell phone” Deloitte Tech Trends 2011

  11. New and Emerging Technologies New Technologies and New Uses of Technology Continue to Create Rick Online Banking $465,000

  12. New and Emerging Technologies Business Reaction Create policies and procedures to identify, assess and create a program to deal with new and emerging technology Conduct risk assessments specific to each technology Conduct risk assessments specific to each use of the technology Implement monitoring and controls to ensure compliance with policies and procedures Seek to gain additional business advantage from the new technology New and Emerging Technologies Risk Management Failure to identify and address emerging risks Bleeding edge adoption Loss of business competitive advantage Incompatibility with technology and business culture

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