Putting your customers first
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Putting your customers first - PowerPoint PPT Presentation

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Putting your customers first. Complete Service. Dedicated to white & brown goods industry Mature, stable and reliable software Flexible Easy to use Improves efficiency Mapping and routing Field accessible information Comprehensive reporting. White and Brown Goods.

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Complete service
Complete Service

  • Dedicated to white & brown goods industry

  • Mature, stable and reliable software

  • Flexible

  • Easy to use

  • Improves efficiency

  • Mapping and routing

  • Field accessible information

  • Comprehensive reporting

White and brown goods
White and Brown Goods

  • Only software dedicated to the white & brown goods industry

  • Industry specific safety checks

  • Built in appliance reason and fault codes

  • System works with engineers and appliances and not “assets and resources”

  • Van stock control with bin locations

  • Integrates with appliance manuals and part lists

  • Easy access to complete job history

  • Soft service facility

Mature stable reliable
Mature – Stable - Reliable

  • Continuous development through user feedback since 1998

  • In excess of 99% uptime in live environments

  • Over 1 million service calls processed


  • Comprehensive package allowing immediate use

  • Tailored to your business needs

  • Seamless integration with accounts and stock systems

  • Expandable to engineer laptop system

  • Comprehensive report builder module

Easy to use
Easy to use

  • Fast and intuitive call entry

  • Wizards aid learning

  • Reduce training time

  • Reduce error rate

  • Quick and complete job history

  • Full engineer diary management

Improved efficiency
Improved efficiency

  • Streamlined service desk procedures

  • Postcode address lookup

  • Fast “follow on call” entry from job history

  • Spare parts ordering and tracking

  • Postcode area engineer assignment as standard

Mapping routing
Mapping & Routing

  • Realistic engineer assignment unrestrained by artificial postcode boundaries

  • Breaks price barrier

  • Provides engineer with local map of customer premises and an optimal route for the day’s visits

  • Provides management with estimated fuel costs and travel distances per job/day/week/month/pa

Field accessible information
Field accessible information

  • Access to all technical manuals on site

  • Mobile text messages for call status changes

  • Customer and appliance call history

  • Full parts list and ordering

  • Capture engineer tips and feedback in real-time

  • Service call sheet validation

Comprehensive reporting
Comprehensive reporting

  • Performance Report

    • Engineer weekly report

    • Engineer combined report

    • Engineer utilisation report

    • Work in progress report

    • Service call staff report

    • Weekly call intake report

    • Key Performance Indicators

    • Fault analysis by brand or manufacturer

Comprehensive reporting1
Comprehensive reporting

  • Appliance report

    • Appliance performance report

    • Appliance fault report

    • Appliance parts fault report

    • Appliance age report

    • Appliance exchange report

    • Monitored appliance report

Comprehensive reporting2
Comprehensive reporting

  • Outstanding part report

  • Engineer call report

  • Repairs by postcode

  • Extended warranty report

  • Report builder

Contract management
Contract Management

  • User defined extended warranty pricing

  • System generated customer renewal letters

  • Automatic cash call follow up letters

  • Extended Warranty contract printing

  • Integrated with Microsoft Word™ templates

  • Full extended warranty reporting

Technical support
Technical Support

  • Remote desktop service

  • Instant messaging support

  • Email and telephone support

  • Pay as you go basis

  • Monthly service level agreement also includes

    • Remote monitoring of system uptime

    • Quarterly updates of postcode database

    • No cost software updates

High value
High Value

  • Fixzone is a UK based independent software company focused on Appliance Servicing

  • Fixzone has a programming team in Russia providing low cost bespoke development.

  • Fixzone software can be purchased outright or leased


“Complete Service has been essential in improving the efficiency of our service operation without increasing our staffing levels. The system was a breeze to install and the wizards helped my staff train themselves. The support from Fixzone staff has been the best I have encountered” Rose Jones, Service Manager, Baumatic.


  • Industry dedicated

  • Reliable

  • Flexible

  • Simple to use

  • Efficient

  • Versatile

  • High value, low cost

Contact fixzone
Contact Fixzone

Fixzone (UK) Ltd

Park House

Lombard Business Park


SW19 3TZ

Tel: +44 (0) 870 766 7674

Fax: +44 (0) 870 803 1442

Web: http://www.fixzone.com