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Management Roles, Skills, and Functions

Management Roles, Skills, and Functions. Business in Action Chapter 7 Authors: Bovee and Thrill. Managerial Functions. Planning. Organizing. Leading. Controlling. Managerial Roles. Interpersonal. Informational. Decisional. The Planning Function. Develop Strategies or Success.

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Management Roles, Skills, and Functions

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  1. Management Roles, Skills, and Functions Business in Action Chapter 7 Authors: Bovee and Thrill

  2. Managerial Functions Planning Organizing Leading Controlling

  3. Managerial Roles Interpersonal Informational Decisional

  4. The Planning Function Develop Strategies or Success Set Goals and Objectives Develop Action Plans

  5. Strategic Planning Process

  6. Define Mission, Vision, and Values Mission Statement Vision Statement Values Statement

  7. Perform SWOT Analysis

  8. Develop Forecasts Qualitative Forecasting Quantitative Forecasting Intuitive Judgments Consumer Research Historical Data Statistical Computations

  9. Competitive Analysis SWOT Analysis Internal • Strengths • Weaknesses External • Opportunities • Threats

  10. Goals Objectives Broad, Long-Range Target or Aim Specific, Short-Range Target or Aim Establish Goals and Objectives Boosts Motivation Guides Activity Sets Standards Clarifies Expectations

  11. Develop Action Plans Tactical Plans: Plans that define the actions and the resource allocation necessary to achieve tactical objectives and to support strategic plans. Operational Plans: Plans that lay out the actions and the resource allocation needed to achieve operational objectives and to support tactical plans.

  12. The Organizing Function

  13. Leading Cognitive Intelligence Emotional Intelligence Social Intelligence

  14. Leadership Styles Autocratic Democratic Laissez-faire

  15. Leadership Tasks Coaching Mentoring • Meeting with employees • Discussing problems • Offering suggestions • Encouraging solutions • Guiding employees • Explaining office politics • Serving as role models • Providing valuable advice

  16. Identify What Needs to Change Identify Forces For and Against Change Select the Best Approach Reinforce and Monitor Behavior Managing Change Present Situation Process of Change New Situation

  17. Organizational Culture Company Values People Community Communication Employee Performance

  18. Monitoring Progress Resetting The Course Correcting Deviations The Controlling Function

  19. The Controlling Cycle Set Strategic Goals 1. Set Standards 2. Measure Performance Reevaluate Standards Correct Performance 4. Inadequate Take Action 3. Compare To Standard 4. Adequate No Action

  20. Corporate Power Struggles Operational Breakdowns Contingency Plans Open Communication Product Failures Environmental Accidents Crisis Planning

  21. Essential Management Skills Interpersonal Technical Conceptual Decision making

  22. Decision-Making Process

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