Group Conflict Management
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Group Conflict Management. Overview. Methods of managing conflict Situational considerations Conflict resolution exercise (Bomb Shelter) Sources of conflict Filley’s Antecedents to Conflict. METHODS OF MANAGING CONFLICT. Forcing Accommodating Avoiding Compromising Collaborating.

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Group Conflict Management

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Group conflict management

Group Conflict Management


Overview

Overview

  • Methods of managing conflict

  • Situational considerations

  • Conflict resolution exercise (Bomb Shelter)

  • Sources of conflict

  • Filley’s Antecedents to Conflict


Methods of managing conflict

METHODS OF MANAGING CONFLICT

  • Forcing

  • Accommodating

  • Avoiding

  • Compromising

  • Collaborating


Group conflict management

High

Assertiveness

Low

Assertiveness

FORCING

Forcing

Concern for Self

Concern for Others

Low Cooperation

High Cooperation

Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial

and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.


Group conflict management

High

Assertiveness

Low

Assertiveness

ACCOMMODATING

Forcing

Concern for Self

Accommodating

Concern for Others

Low Cooperation

High Cooperation

Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial

and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.


Group conflict management

High

Assertiveness

Low

Assertiveness

AVOIDING

Forcing

Concern for Self

Avoiding

Accommodating

Concern for Others

Low Cooperation

High Cooperation

Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial

and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.


Group conflict management

High

Assertiveness

Low

Assertiveness

COMPROMISING

Forcing

Concern for Self

Compromising

Avoiding

Accommodating

Concern for Others

Low Cooperation

High Cooperation

Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial

and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.


Group conflict management

High

Assertiveness

Low

Assertiveness

COLLABORATING

Forcing

Collaborating

Concern for Self

Compromising

Avoiding

Accommodating

Concern for Others

Low Cooperation

High Cooperation

Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial

and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976.


The bomb shelter exercise

  • 15 people are in nuclear bomb shelter after a nuclear attack has occurred

  • These 15 people are the only humans left alive on earth

  • It will take two weeks for the radiation level to subside to a safe level

  • Food and supplies can sustain seven people for two weeks

  • The decision as to who will survive must be unanimous

THE BOMB SHELTER EXERCISE

ONLY SEVEN PEOPLE CAN SURVIVE

IN THIS SITUATION!


Group conflict management

Dr. Dane. African-American, 35, married, one child (Bobby), no religious affiliation, PhD in history, college professor, good health, active physically, enjoys politics.

Mrs. Dane. White, Jewish, 38, BS and MS in psychology, counselor in a mental health clinic, good health, one child (Bobby), active in community activities.

Bobby Dane. Mixed white and African American, Jewish, 10, attended special education classes for 4 years, mentally retarded, IQ of 70, good health, enjoys pets.

Mrs. Garcia. Hispanic, 33, raised Catholic, 9th grade education, exotic dancer, prostitute, good health, in a foster home as a child, was attacked by foster father at age of 12, ran away from home, returned to reformatory where she stayed until 16, has a child, 3 weeks old (Jean).

Jean Garcia. Three weeks old, Hispanic, good health, nursing.


Group conflict management

Mrs. Evans. African-American, 32, Protestant, BA and MA in elementary education, teacher, divorced with one child (Mary), good health, outstanding teacher, enjoys working with children.

Mary Evans., African-American , 8, Protestant, 3rd grade, excellent student, good health.

John Jacobs. Asian, 13, Protestant, 8th grade, honor student, good health.

Mr. Newton. White, 26, atheist, starting last year of medical school, known to have homosexual tendencies, good health, and wears “freaky” clothes.

Mrs. Clark. White, 26, Protestant, college graduate in electrical engineering, married, no children, good health, enjoys outdoors sports, grew up in the inner-city.


Group conflict management

Sister Mary Kathleen. A white nun, 35, college graduate, English major, middle-class American, and in good health.

Mr. Black. White, 51, Mormon, high school graduate, mechanic, "Mr Fix it," married, and in good health.

Miss Harris, Hispanic, 21, Protestant, college senior, nursing major, likes people, good health, enjoys outdoor sports.

Father Flanagan. African-American, 37, Catholic, college, seminary experience, priest, active in civil rights activities, criticized for his liberal views, good health, former college athlete.

Dr. Lee. Asian-American, 66, MD, general practitioner, has had two heart attacks in the past 5 years, but continues to practice medicine.


Situational considerations

SITUATIONAL CONSIDERATIONS

  • How important is the disputed issue?

  • How important is the relationship?

  • How large is the power gap?

  • How quickly must the parties settle the dispute?


Conflict management tool

High

Assertiveness

Low

Assertiveness

CONFLICT MANAGEMENT TOOL

Concern for Self

Concern for Others

Low Cooperation

High Cooperation


Conflict sources

CONFLICT SOURCES

  • Personal Differences

  • Informational Deficiencies

  • Role Incompatibility

  • Environmental Stress


Group conflict management

Filley’s Antecedents to Conflict

  • Association of the parties

  • Need for Consensus

  • Behavior regulations

  • Unresolved prior conflicts

  • Ambiguous jurisdictions

  • Conflict of Interest

  • Communications barriers

  • Over-dependency of one party

  • Differentiation in organization


Four steps of conflict management

FOUR STEPS OF CONFLICT MANAGEMENT

  • Diagnosing the sources of conflict and circumstances surrounding it

  • Selecting the appropriate conflict management strategy

  • Implementing the strategy

  • Seeing a conflict through to successful outcome


Summary

Summary

  • Methods of managing conflict

  • Situational considerations

  • Conflict resolution exercise (Bomb Shelter)

  • Sources of conflict

  • Filley’s Antecedents to Conflict


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