Remote support system in medical corporation group
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Remote Support System in Medical Corporation Group. Agenda. Introduction. 1.1 Introduction 1.2 Background 1.3 Present Situation. 2. Model Process. 2.1 Objective 2.2 Benefits 2.3 Requirements 2.4 Schedule 2.5 Remote Support. 3. Additional Features. 4. Conclusions.

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Remote Support System in Medical Corporation Group

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Remote support system in medical corporation group

Remote Support System in Medical Corporation Group


Remote support system in medical corporation group

Agenda

  • Introduction

1.1 Introduction

1.2 Background

1.3 Present Situation

2. Model Process

2.1 Objective

2.2 Benefits

2.3 Requirements

2.4 Schedule

2.5 Remote Support

3. Additional Features

4. Conclusions


Remote support system in medical corporation group

Is one of the main companies in Mexico dedicated to commercialization, import and distribution of health care products.

Introduction

MEDICAL CORPORATION GROUP


Remote support system in medical corporation group

Background

LOCATION

  • Stretegicallylocated in:

  • Mexico City

  • Monterrey


Remote support system in medical corporation group

Background

BRANDS


Remote support system in medical corporation group

Background

MAIN CUSTOMERS


Remote support system in medical corporation group

Present Situation


Remote support system in medical corporation group

To implement a system in Medical Corporation Group that offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company.

Objective


Remote support system in medical corporation group

Benefits of Implementation

  • Administrative and Operative expenses decrease

  • Decrease in time of response and user’s problem solving

  • Assets optimization

  • Scalability and duplicity

  • Low cost and faster problem solution

  • Information management security and confidentiality

  • Keep tracking of the support ticket’s status


Remote support system in medical corporation group

Requirements

  • Server with processor Core 2 Duo de 2.0 Ghzwth 1 Gb RAM, Operating System Windows Server 2003 R2 y 40Gb Hard Disk

  • PC´s users with operating system Windows Vista, XP, Windows 2000 or OS X

  • Safe Connection to internet for cable modem RDSI or ADSL 1MB of download and 256MB of upload

  • Dedicate Connection with fixed IP

  • Internet Explorer 5.5 or higher that accepts coding of 128 bits or 256 bits, Mozilla 1.7 or higher, Netscape 7.2 or higher and Firefox 1.0.6 or higher.


Remote support system in medical corporation group

Schedule of Implementation

Stages

Infrastructure

(25 days)

1

2

3

4

5

91 DAYS

Security and

Confidentiality

(18 days)

Software Installation

(22 days)

Test and Validation

(24 days)

Start of the System


Remote support system in medical corporation group

RemoteSupport


Remote support system in medical corporation group

AdditionalFeatures

Restart

and

Reconnect

Chat

Additional

Features

Reports

File

Transfer


Remote support system in medical corporation group

Conclusions

  • 25 % Decrease in Administrative and Operative IT department expenses

  • It can solved up to 80% of all the cases and support requests in the enterprise. Covering a six-month equipment support plan.

  • There is full optimization and use of the current enterprise infrastructure

  • The problem solving response time decrease up to 60% compared to the average time

  • Problem solving performance and efficiency can be controlled and evaluated

  • By analyzing the number of requests bottlenecks can be detected in the department which demands greater support within the enterprise


Thanks

Thanks…


Remote support system in medical corporation group

Security


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