Remote support system in medical corporation group
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Remote Support System in Medical Corporation Group. Agenda. Introduction. 1.1 Introduction 1.2 Background 1.3 Present Situation. 2. Model Process. 2.1 Objective 2.2 Benefits 2.3 Requirements 2.4 Schedule 2.5 Remote Support. 3. Additional Features. 4. Conclusions.

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Agenda

  • Introduction

1.1 Introduction

1.2 Background

1.3 Present Situation

2. Model Process

2.1 Objective

2.2 Benefits

2.3 Requirements

2.4 Schedule

2.5 Remote Support

3. Additional Features

4. Conclusions


Is one of the main companies in Mexico dedicated to commercialization, import and distribution of health care products.

Introduction

MEDICAL CORPORATION GROUP


Background commercialization, import and distribution of health care products.

LOCATION

  • Stretegicallylocated in:

  • Mexico City

  • Monterrey


Background commercialization, import and distribution of health care products.

BRANDS


Background commercialization, import and distribution of health care products.

MAIN CUSTOMERS


Present Situation commercialization, import and distribution of health care products.


To implement a system in Medical Corporation Group that offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company.

Objective


Benefits offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company. of Implementation

  • Administrative and Operative expenses decrease

  • Decrease in time of response and user’s problem solving

  • Assets optimization

  • Scalability and duplicity

  • Low cost and faster problem solution

  • Information management security and confidentiality

  • Keep tracking of the support ticket’s status


Requirements offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company.

  • Server with processor Core 2 Duo de 2.0 Ghzwth 1 Gb RAM, Operating System Windows Server 2003 R2 y 40Gb Hard Disk

  • PC´s users with operating system Windows Vista, XP, Windows 2000 or OS X

  • Safe Connection to internet for cable modem RDSI or ADSL 1MB of download and 256MB of upload

  • Dedicate Connection with fixed IP

  • Internet Explorer 5.5 or higher that accepts coding of 128 bits or 256 bits, Mozilla 1.7 or higher, Netscape 7.2 or higher and Firefox 1.0.6 or higher.


Schedule of offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company.Implementation

Stages

Infrastructure

(25 days)

1

2

3

4

5

91 DAYS

Security and

Confidentiality

(18 days)

Software Installation

(22 days)

Test and Validation

(24 days)

Start of the System


Remote offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company.Support


Additional offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company.Features

Restart

and

Reconnect

Chat

Additional

Features

Reports

File

Transfer


Conclusions offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company.

  • 25 % Decrease in Administrative and Operative IT department expenses

  • It can solved up to 80% of all the cases and support requests in the enterprise. Covering a six-month equipment support plan.

  • There is full optimization and use of the current enterprise infrastructure

  • The problem solving response time decrease up to 60% compared to the average time

  • Problem solving performance and efficiency can be controlled and evaluated

  • By analyzing the number of requests bottlenecks can be detected in the department which demands greater support within the enterprise


Thanks

Thanks… offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company.


Security offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company.


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