TEAM 09-10 PRE-SITE VISIT MEETING. Agenda. 6:00 – 6:15 Welcome, Team Binders 6:15 – 6:30 Logistics 6:30 – 7:30 SV Schedule & Protocols 7:30 – 8:15 Site Visit Issues 8:15 – 8:30 Final Details. Review Schedule. Opening Meeting Introduce Ourselves Sr Leader Meeting
Be polite, professional, neutral
Stay focused on resolving SVIs
Do you have the information to revise your findings and comments?
Politely deflect questions about experience or industry knowledge
“Baldrige Criteria are based on world-class companies regardless of industry” and/or
“I’ve been trained by WSQA as an Examiner to evaluate any organization based on Criteria”
Talk applicant’s language, not “Baldrige”
Avoid giving any indication about how the site visit is going
Thank the applicant!