UCSF Medical Center CTG – June 5, 2014

1. UCSF Medical Center UCSF Medical CenterCTG – June 5, 2014 Patient Identification Solution

2. Presenters: • Michael Skehan, Executive Director of Clinical Services • Maria Novelero, Administrative Director of Hospitalist Services • Michael Trader, President, M2YS Today’s Objectives: • To inform the CTG Committee of the goals and recommendations of the Patient ID Task Force • To seek the CTG Committee’s feedback on the proposed project

3. Overview of Presentation • Identify the goals, scope, and members of the Patient ID Task Force • Describe the proposed patient identification solution • Provide a tool demonstration

4. A Patient Case

5. Status Quo • Patient identity fraud • COWPIE – 85 cases since APEX live • Record duplication – 3% • Quality/safety issues • Operational/financial costs associated with these challenges

6. Goals of the Patient ID Project • Enhance patient safety • Prevent charting on wrong patient • Prevent duplicate medical record numbers • Help validate patient insurance and demographic information • Increase patient satisfaction by minimizing repeated request for information • Support a more efficient check-in process • Strengthen the UCSF brand identity and relationship with the patient in their continuum of care • Minimizeidentity theft • Assure patient privacy is not compromised

7. Scope AMBULATORY CARE ANCILLARY SERVICES INPATIENT SERVICES ALWAYS THE RIGHT PATIENT

8. Patient ID Task Force Chair: Michael Skehan Eileen Kahaner Galen Laserson Jonathan Meyers Maria Novelero Susan Penney Ann Sparkman Ed Thornborrow Deborah Yano-Fong Members: • Seth Bokser • Roger Cameron • Bryan Chamberlain • Heidi Collins • Cindi Drew • Sheree Garcia • Tim Hamill • Julia Huang

9. Sponsors • Barrie Strickland • Chief Financial Officer • Josh Adler • Chief Medical Officer • Ken Jones • Chief Operating Officer

10. Activities of the Task Force • Monthly meetings • Market survey of available options, weighing pros and cons of each solution • Educational presentations/demos from vendors • Informal reference calls to other hospitals that have implemented patient ID solutions • Consensus on recommendations

11. Patient ID Card Matrix

12. Option #1: Basic ID Card

13. Option #2:Magnetic ID Card

14. Option #3: Smart Card

15. Option #4:Biometric Scanning

16. The Proposed Solution: Iris Biometric • Authentication • Accuracy • Hygiene • Universal Use • Scalability • Platform Concept • PLUS patient photo in APEX

17. Projected Costs 74 areas (ED, ancillary services, outpatient clinicsat PRN and MZ) • One-time Expenses: • Vendor = $531,424 • Services (implementation, training, support) • Server & Server License • Cameras and Accessories • Internal = $30,000 • APEX Analyst(25% FTE for 3-4 months) • Marketing/Communication • Staff Training (2-3 hours per staff) • Total = $561,424 • Ongoing Expenses: • Annual Maintenance & Support = $150,856 per year • Staff Training

18. Communication and Education For Staff: • Email and flyers describing technology, its functionality, and why the hospital chose to adopt it • Classroom training that includes instructional videos, Q&A session, and a live demo • Marketing materials for staff on the biometric technology

19. Communication and Education For Patients: • Flyers/hand-outs describing the technology, its functionality, and why the hospital chose to adopt it • Articles in local media (TV, print, or both) • Tri-fold “Patient Privacy & Safety Guide” that explains how the technology works

20. Next Steps • Engage senior leadership and other stakeholders • Identify funding source • Identify 5 areas for pilot • Develop project plan • Prepare for implementation of pilot

21. We are here June 2014 – Care Governance Technology Committee Presentation Sample Pilot Timeline 08/2014 11/2014 12/2014 On-going Process 11/2014 Orders Placed For Hardware 12/2014 Pilot Sites 1/2015 Pilots At Go-Live

22. Tool Demonstration

23. Questions or concerns?

24. Thank you!