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RESERVATION

RESERVATION. Hotel Reservation. Booking a room. Restaurant reservation. Booking a table. Candle light dinner. Traveling Reservation. Bus Reservation. Train and Flight Reservations. Cruise Reservation . Concert Reservation. Making Reservation.

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RESERVATION

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  1. RESERVATION

  2. Hotel Reservation Booking a room

  3. Restaurant reservation Booking a table Candle light dinner

  4. Traveling Reservation

  5. Bus Reservation

  6. Train and Flight Reservations

  7. Cruise Reservation

  8. Concert Reservation

  9. Making Reservation If you want to make a reservation, you can Use the following expressions: • I’ d like to make a reservation • I’d like to book a room for January 3rd • I’m going to book a double room this weekend

  10. We can also use some expressions to ask about facilities, payment, and other needs. The expressions are : • Can I reserve a table for two for lunch? • Can I book a train seat for tomorrow morning? • Could I make a reservation for my trip to Bali next week?

  11. What facilities does the hotel offer? • How should I pay? • What is the parking situation at the restaurant? • Can we have a table by the window? • Can I pay at the check-in desk when I pick up my ticket? • etc

  12. Handling Reservation When you want to make a reservation, you can simply do it by phone, email, or another way. Some expressions usually used by reservation clerk are: • May I help you? • For when? • How many rooms/tables do you reserve?

  13. How will you pay? • Can you tell me your address? • What sort of room do you need? • I’m sorry to inform you that all rooms have been reserved. • Which flight do you want to reserve? • Sorry, I am afraid to inform you that all tables have been booked.

  14. How many persons will come? • Let me repeat the information I have. • Etc.

  15. Confirming Reservation After you make reservation, you should make a confirmation. Some expressions to confirm reservation are: • I’d like to reconfirm my reservation. • I’d like to confirm my flight.

  16. Cancelling Reservation If you want to cancel your reservation, you can use the following expressions: • I’d like cancel my flight. • I’m afraid I have to cancel my reservation. • I’m sorry to inform you that I have to cancel my reservation.

  17. Complete the dialog using the words in the right box. Receptionist: Good morning. ___________? Guest: Yes. ____________ in this hotel. Receptionist: __________? Guest: Single room please. Receptionist: __________? Guest: I am Mr. Dedi. Receptionist: Could you please fill in this form? Guest: OK. Receptionist: How would you like to pay? Guest: ___________. Receptionist: Enjoy your stay here! Guest: _________. Thank you May I know your name please? By credit card Single or double I would like to reserve a room Can I help you Activity 1: Incomplete dialog

  18. Activity 1: Incomplete dialog Receptionist: Good morning. May I help you? Guest: Yes. I would like to reserve a room in this hotel. Receptionist: Single or double? Guest: Single room please. Receptionist: May I know your name please? Guest: I am Mr. Dedi. Receptionist: Could you please fill in this form? Guest: OK. Receptionist: How would you like to pay? Guest: By credit card. Receptionist: Enjoy your stay here! Guest: Thank you Complete the dialog using the words in the box. Receptionist: Good morning. ___________? Guest: Yes. ____________ in this hotel. Receptionist: __________? Guest: Single room please. Receptionist: __________? Guest: I am Mr. Dedi. Receptionist: Could you please fill in this form? Guest: OK. Receptionist: How would you like to pay? Guest: ___________. Receptionist: Enjoy your stay here! Guest: _________.

  19. Activity 2: Answer the following questions based on the dialog above! • Find out the expressions of making and handling a reservation! • Who’s the guest’s name? • What should the guest do before checking in hotel? • How does the guest pay the bill? • How does the receptionist handle the guest?

  20. Making and handling reservation Make a reservation dialogue in a pair. You can make a conversation about: booking a room, booking a ticket or booking a table. Then practice it in front of class with your friend.

  21. See you later

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