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Manx Telecom Richard Fletcher Manx Telecom Head of Corporate & Public Sector Sales. Simple Reliable Resilient Cost Effective. Quantify 2011. Quantify 1D includes enhancements to these integrations: Ai- Logix (TDM) Rostrvm (CTI) SunGard (CTI) SIP Nortel (IP) Active (DMS)

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simple reliable resilient cost effective
Simple

Reliable

Resilient

Cost Effective

quantify 2011
Quantify 2011

Quantify 1D includes enhancements to these integrations:

  • Ai-Logix (TDM)
  • Rostrvm (CTI)
  • SunGard (CTI)
  • SIP
  • Nortel (IP) Active (DMS)
  • Mitel (IP) Active (SRC)
  • Avaya (IP) Active (DMCC)
  • Alcatel (IP) Active (DR Link)
  • Integration and certification testing are now successfully complete for Avaya Single Step Conferencing, Speaker Bus and Motorola

Quantify R2 New applications include:

  • Quantify Event Reconstruct
  • Quantify Intelligent Screen data capture
  • Quantify Quality Management (web based)
quantify applications
Quantify Applications
  • Browser based search and replay interface
  • Call details displayed
  • Simple easy to use media player style controls
  • Seamless access to additional modules:
    • Event Reconstruct
    • Mobile Phone Recording
    • Quality Management
    • PCI DSS Compliance
    • VoIP Archive Compression
    • Call Management (Logging)
    • Audio Analytics
quantify pre reqs
Quantify Pre Reqs
  • .NET 3.5 needs to be installed on the client PC‟s
  • Using at least IE 7.0 or Firefox
  • A certificate needs adding to the trusted publishers section of the client PC
  • Windows XP Professional, Windows Vista and Windows 7
  • Intel or AMD processor 2.0GHz or higher
  • 128MB RAM or higher dependant on O/S requirements
  • Screen resolution 1024x768 or higher
  • Internet Explorer 7/8 or Firefox
  • LAN/WAN access
archive compression
Archive Compression
  • Efficiency from archive and back up policies via Archive Compression
  • Enables archived calls to be compressed from non-compressed standards such as G711 to Microsoft GSM standard
  • Enables call volume size from 64 kbps to 13kbps allowing customers to archive up to 5 times as much data as before
mobile recording1
Mobile Recording
  • Captures and stores any type of electronic data
  • Can provide a single repository for mobile communications
  • Minimal disruption to the user
  • Manages retention requirements to meet regulations
  • Enables efficient electronic discovery
  • Ensures evidential weight BS10008
  • Hardware required (Mobile Intercept Gateway (MiG)), to route calls to recorder
  • Not restricted to handset type or mobile carrier
  • Additional call charges maybe incurred
pci suppression
PCI Suppression
  • Encryption – Red Box Frame based recording method
  • Suppress sensitive information providing a single call for playback
    • Skip silence within replay module
  • Two Suppression Options: Total and User
  • A single call may be suppressed multiple times
  • Manual or Automatic suppression
thank you
Thank You

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