Status Quo & Future of TQM in ETO in Italy

1. Status Quo & Future of TQM in ETO in Italy Beniamino Caputo Agfol sc SAETO Workshop Bolzano, September, 29., 2006

2. Summary • Structural characteristics of Education and Training System in Italy: some data • Quality Systems: accreditation and certification • Evolutionary perspectives Saeto LdV pilot project

3. Structural characteristics of Education and Training System in Italy: some data Saeto LdV pilot project

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5. Le certificazioni SINCERT Saeto LdV pilot project

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7. The structural characteristics Every year in Italy approximately 1.600 training centres supply training activities financed by public funds (source: ISFOL). Training agencies and their consortia in 2003 have represented approximately the 50% of the total supplying subjects. Saeto LdV pilot project

8. Quality Systems: Accreditation and Certification Saeto LdV pilot project

9. Quality in educational services The quality of educational services (“education”), as ability to satisfy associated needs, is the sum of a body of cognitive, scientific, technical and technological, organisational, procedural, relational and communication elements, in which the human variables play a crucial role, as: - direct human resources (teacher, supplier of the performance and pupil, customer of performance); - indirect human resources (coordination and tutorship staff, pupils families), who interact very strongly in the productive processes, much more than in other socio economical activities. The importance of the indicator “satisfaction of the interested parties” (students, their families and the society in which the “well educated trained ” person is destined to become part). Saeto LdV pilot project

10. SINCERT certifications The certifications of management systems issued by SINCERT – certificated productive sites, consolidated data to 31.05.2006 – are approximately: - Quality management systems (ISO 9001) 103.300 - Quality management systems (according to other sectors) 1.700 - Environmental management systems (ISO 14001) 8.200 - Health and safety at work management systems (OHSAS 18001) 500 - Information security management systems (ISO 27001) 150 for total 113.850 certificationsapproximately. Saeto LdV pilot project

11. SINCERT certification - EA 37 • The total number of SGQ certifications (certificated sites), issued to the 30/06/2006, under SINCERT accreditation in field EA 37, is approximately equal to 6.100. • This total amount is divided, indicatively, into the different educational activities, conventionally attributed to the sector: • proper Schools ore institutes ( primary school, secondary school, university): 1500 • - Coordination structures (ex. Didactic directions): 100 • - Training institutions and agencies (vocational training, various courses): 1.650 • - Associations and Foundations (cultural activities, work promotion): 1.200 • Other (training and related constituting secondary activity): 1.650 • In the biennium 2004 – 2006, the increment of SGQ certifications in the field EA 37, has been of the 75 %. Such increment is approximately the double of the average increment of the total of the productive and service sectors (approximately 40 %). Saeto LdV pilot project

12. Rilevazione ISFOL Saeto LdV pilot project

13. The regional device of accreditation Conference State - Regions of August, 1.st 2002 Conference State – Regions of February, 18.th 2000 Ministerial decree 166/01(and enclosures) Regional Law of Veneto, August, 9. 2002 no. 19 "Institution of the regional list of the accredited training organisms" Saeto LdV pilot project

14. Definition of accreditation • Accreditation is an act with which the competent Public Administration recognizes to an organism the possibility to propose and to realize training – guidance initiatives financed by public resources. • Accreditation is aimed to introduce quality standards by the local actors of the vocational training system, according to objective parameters, in order to realize public policies to support the development of human resources in the reference territories (M.D. 166 of 2001). Saeto LdV pilot project

15. The accreditation fields • Guidance activity: the actions of information, training and consulting, aimed to promote the self-guidance and to support the definition of personal training and working paths and of the work insertion. • Training activity: the actions of prequalification, qualification, re-qualification, specialisation and up-dating realised with systems that use methodologies in presence and in distance. Saeto LdV pilot project

16. Relations between accreditation andQuality System certification The operative training centres already in possession of the Quality System in compliance with the norm ISO 9001, or of equivalent systems recognized at European level, could be accredited with a procedure that foresees only the verify of the possession of some requirements and the check of the possession of the specific indicators not comprised in the quality system. The Regions define the modalities of such control. Saeto LdV pilot project

17. Effects on training system 1 The first effect of the accreditation device has been a strong increase of the accredited or certified centres (ISO): • The 61% of the operative centres taken a census by ISFOL is accredited (865 on 1.415) • The 46% of the centres has an ISO certification (655) • The 27% have started ISO certification procedures (377) (source: ISFOL Statistics on vocational training - 2003) Saeto LdV pilot project

18. Effects on training system 2 Regarding accreditation: IN VENETO REGION, TO JULY 2006, ARE ACCREDITATED ABOUT 410 TRAINING ORGANISATIONS On the total of the accredited centres: • More of the 50% is accredited both for training and for guidance activities • About the 40% is accredited only for training • About the 2% is accredited only for guidance Saeto LdV pilot project

19. The pilot experience of AIF for the assessment of the professional quality in training AIF (Italian Trainers Association) proposes to trainers a common model for the definition of the “professional quality in training according to the norm AIF”, described with reference to 4 principal profiles:1. Training designer2. Project Manager3. Trainer / teacher4. Centre / Service ManagerUp to now AIF has 2.300 members in Italy and its pilot experience has brought to the certification of 105 professionals of training, of which the 80% is represented by trainers/teachers. Saeto LdV pilot project

20. Evolutionary perspectives Saeto LdV pilot project

21. First evolutionary line Implementing new evaluation techniques and quality systems suitable to the evolution of indicators From indicators of “teaching exposure” To the indicators of “literacy” Saeto LdV pilot project

22. Second evolutionary line Set up of a certification schema for professional figures From the Quality Management systems To the competences recognition systems Saeto LdV pilot project

23. Third evolutionary line Adopting of sustainable paths of pedagogical quality of the training processes From the Technical Quality To the Pedagogical Quality Saeto LdV pilot project

24. Sources Sincert “Quality in education sector, conformity certification and accreditation – Lorenzo Tione, June, 24. 2006 - www.sincert.it The school in figures and The University in figures – Ministry of Education 2006 - www.istruzione.it Statistics for the vocational training 2004 – ISFOL www.isfol.it Paolo Trivellato, How change the indicators for the scholastic policies, University of Milan, Bicocca, 2004 Saeto LdV pilot project