Cross cultural communication from the atco perspective
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Cross cultural communication from the Atco perspective. ICAE, PARIS APRIL 2013. overview. ATC – PILOT COMMUNICATION STANDARD PHRASEOLOGY PLAIN LANGUAGE ISSUES IN ATC-PILOT COMMUNICATION COMMUNICATION PROBLEMS ROLE OF PHRASEOLOGY EFFECT OF COMPLEX EXCHANGES (PLAIN ENGLISH)

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Cross cultural communication from the Atco perspective

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Cross cultural communication from the atco perspective

Cross cultural communication from the Atco perspective

ICAE, PARIS APRIL 2013


Overview

overview

  • ATC – PILOT COMMUNICATION

    • STANDARD PHRASEOLOGY

    • PLAIN LANGUAGE

    • ISSUES IN ATC-PILOT COMMUNICATION

  • COMMUNICATION PROBLEMS

    • ROLE OF PHRASEOLOGY

    • EFFECT OF COMPLEX EXCHANGES (PLAIN ENGLISH)

    • LANGUAGE PROFICIENCY LEVELS

    • LACK OF AWARENESS OF WHAT CAUSES MISUNDERSTANDINGS

    • TRANSFER OF CULTURAL BEHAVIOURS FROM L1 INTO ENGLISH


  • Communication breakdown incident

    Communication breakdown incident

    VIDEO


    Linguistic factor

    Linguistic factor

    • Does non-native English ATC accent affect understanding of pilots?

    • (Analysis of Approach Controller – Pilot Communications, Cranfield, 2006)


    Pilot understanding not understanding in atc transmissions

    Pilot understanding & not understanding in atc transmissions

    • Thai ATC-Thai pilot

    • Thai ATC-native English pilot

    • Thai ATC-non native English pilot


    Not understanding symptoms

    Not understanding symptoms


    Not understanding in numbers

    Not understanding in “numbers”

    • ATC:(Callsign) ,climb to flight level two five zero, passing three thousand feet, high speed approved.

    • Pilot:Passing three thousand, high speed approved err climb two four zero.

    • ATC:(Callsign), negative climb to flight level two five zero.

    • Pilot:Climb two five zero, high speed approved, (Callsign).


    Not understanding in specific name

    Not understanding in “specific name”

    • ATC:(Callsign) ,turn left to RAMEI.

    • Pilot:Err we don’ t get say again (Callsign).

    • ATC:(Callsign), from present position clear direct to RAMEI.

    • Pilot:Alright RAMEI?, confirm position, (Callsign).

    • ATC:Affirm.


    Not understanding in control

    Not understanding in “control”

    • ATC:Good morning, (Callsign) ,APPROACH identified climb to flight level one six zero unrestricted.

    • Pilot:Ahh climb one six zero (Callsign), so sorry say again after?

    • ATC:Climb level one six zero, no restriction.

    • Pilot:Okay, no restriction, (Callsign).


    Communication style

    Communication style

    • Impact of communication style of pilots and Thai controllers

      • Aggressive

      • Assertive

      • Cooperative/Supportive

    Socio-culture

    Impact of Thai national, professional and organizational culture.


    Managing cultural effects

    MANAGING CULTURAL effects

    • Non-native controllers should be more careful about pronunciation.

    • Immediate correction should be in mind of controllers.

    • Ask for clarification to avoid linguistic/cultural misunderstanding.

    • Do not make assumptions.

    • Organisations should realise the importance of training English pronunciation.

    • Be understanding of socio-cultural factors and their influences.

    • Be aware cultural characteristics.

    • Identify the strengths and weaknesses of your own culture.

    • Be understanding of different reactions, and be tolerant of different attitudes.

    • Be open-minded and flexible.


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