'Superior customer responsiveness' presentation slideshows

The Service-Dominant Logic Mindset: Overview and Directions

597 views • 28 slides

A Service Foundation for a Science of Service

A Service Foundation for a Science of Service. Presentation to: Business Services Research, Tokyo Research Laboratory, IBM Japan, Ltd Aug 18, 2006 Stephen L. Vargo, University of Hawaii at Manoa. The Importance of Logics.

302 views • 20 slides

FUNCTIONAL LEVEL STRATEGIES - CHPT 4

FUNCTIONAL LEVEL STRATEGIES - CHPT 4. BUSINESS 189 Spring 2007 DR. MARK FRUIN. FUNCTIONAL-LEVEL STRATEGIES. PP 110-111, THE BOOK CONTINUES TO CONFUSE FUNCTIONAL STRATEGIES AND DISTINCTIVE COMPETENCIES WELL DONE FUNCTIONAL STRATEGIES CAN RESULT IN DISTINCTIVE COMPETENCIES

411 views • 20 slides

FUNCTIONAL LEVEL STRATEGIES - CHPT 4

FUNCTIONAL LEVEL STRATEGIES - CHPT 4. BUS 189 FEB. 21, 2012 DR. MARK FRUIN. FUNCTIONAL LEVEL STRATEGIES. SUPERIOR EFFICIENCY ANYWHERE IN THE ORGANIZATION NOT JUST THE PRODUCTION LINE SUPERIOR QUALITY ANYWHERE IN THE ORGANIZATION QUALITY AS RELIABILITY; QUALITY AS EXCELLENCE

340 views • 19 slides

FUNCTIONAL LEVEL STRATEGIES - CHPT 4

FUNCTIONAL LEVEL STRATEGIES - CHPT 4. BUS 189 Feb. 12 & 13, 2013 DR. MARK FRUIN. FUNCTIONAL LEVEL STRATEGIES. SUPERIOR EFFICIENCY ANYWHERE IN THE ORGANIZATION NOT JUST THE PRODUCTION LINE SUPERIOR QUALITY ANYWHERE IN THE ORGANIZATION QUALITY AS RELIABILITY; QUALITY AS EXCELLENCE

325 views • 18 slides