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Conflict Management in CLAS: Part 1, Difficult Conversations

Conflict Management in CLAS: Part 1, Difficult Conversations. Cynthia Joyce University Ombudsperson. Goal. To promote the development of a workplace atmosphere where conflicts are resolved effectively. Objectives. Understand and apply conflict management styles.

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Sheila heen - PowerPoint PPT Presentation

Conflict Management in CLAS: Part 1, Difficult Conversations