'Service system design' presentation slideshows

B370 Operations Management

462 views • 30 slides

Industrial & Systems Engineering ?? ? ??? ???

Welcome to. Industrial & Systems Engineering ?? ? ??? ???. Nov. 9, 2009 Head, Tae-Eog Lee telee@kaist.ac.kr. Consumer. Large Retail Customer. Design Partner. VAR/ Reseller. Manufacturer. Distributor. Component Supplier. Small Retai Customer. VAR/ Reseller. Distributor.

544 views • 29 slides

Services: Design and Quality

Services: Design and Quality . Chapter 5. Distinctive Characteristics of Services. Customer participation Simultaneity Perishability Intangibility Heterogeneity. Customer Participation. The customer is more involved in the delivery of services than products

559 views • 27 slides

Services: Design and Quality

Services: Design and Quality . Chapter 5. Distinctive Characteristics of Services. Customer participation Simultaneity Perishability Intangibility Heterogeneity. Customer Participation. The customer is more involved in the delivery of services than products

280 views • 27 slides

New Service Development

New Service Development. Learning Objectives. Discuss the new service development process. Prepare a blueprint for a service operation. Describe a service process using the dimensions of divergence and complexity. Use the taxonomy of service processes to classify a service operation.

769 views • 27 slides