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Call Center Metrics: Best Practices in Performance Measurement and Management to Maximize Quitline Efficiency and Qualit

Call Center Metrics: Best Practices in Performance Measurement and Management to Maximize Quitline Efficiency and Quality. by Penny Reynolds The Call Center School. Quality Improvement Initiative Issue Paper Purpose and Scope.

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Resolution metrics - PowerPoint PPT Presentation

Call Center Metrics: Best Practices in Performance Measurement and Management to Maximize Quitline Efficiency and Qualit