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Reowoa0oe24 customers - PowerPoint PPT Presentation

Enterprise Service Desk (ESD) 101 An Introductory Course for SSC Employees and Contractors

Enterprise Service Desk (ESD) 101 An Introductory Course for SSC Employees and Contractors. Agenda. Course Objectives Lesson 1: ESD Overview What is ESD? ESD Supported Services ESD Transition Schedule Contacting the ESD Lesson 2: Utilizing the Tier-0 ESD Site What is Tier-0?

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Reowoa0oe24 customers - PowerPoint PPT Presentation

Enterprise Service Desk (ESD) 101 An Introductory Course for SSC Employees and Contractors