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COMMUNICATION SKILLS

COMMUNICATION SKILLS. Non Verbal and Verbal skills in detail. VERBAL. ORAL SKILLS used by care workers. Open Questions Closed Questions Pace Tone Clarity Prompts Reflection Paraphrasing Summarising Empathy. OPEN QUESTION/CLOSED QUESTION.

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483 views • 15 slides

Current scenario

Current scenario. Current Scenario . Customer pain areas. DELPHI. THE Recommendation engine (Solution to help customer discover content). Intelligent Storefronts & contextual targeting. Delphi in a Nut Shell. Customer Layer. Content Layer. Channel Layer. Delivery Layer.

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359 views • 14 slides

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Pon de replay - PowerPoint PPT Presentation

COMMUNICATION SKILLS

Current scenario