'Negative customer experience arises' presentation slideshows

Service Expectations - Attaining the Impossible Guest Experience

https://esparzahospitality.com/f/service-expectations-attaining-the-impossible-guest-experience :- Anthony Esparza has over 15 years of hospitality and customer service experience. He is accomplished and results-driven professional with extensive experience in managing staff including goal setting, team meetings, performance management/coaching within hospitality/food & beverage markets.

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