'Known error' presentation slideshows

Information Technology Service Management (ITSM) Implementation Project NLIT 2009: 31-May-09 to 3-Jun-09

Performance Measures x.x, x.x, and x.x. Information Technology Service Management (ITSM) Implementation Project NLIT 2009: 31-May-09 to 3-Jun-09. Jeffrey H. Westcott ITSM Service Manager. UCRL # LLNL-PRES-412668. ITSM Implementation. Agenda Background Baseline Education / Consulting

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IT Governance Model

IT Governance Model . CMMI. ITIL Book. Source: http://en.wikipedia.org/wiki/ITIL. High-Level Process Model. The Deming Cycle. ITIL Support Model. ITIL Roadmap. From Incident(s) To A Problem To A Known Error To A Change . The Service Delivery Process Model. Terminologies.

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SMI suite 2011 license model

130 views • 3 slides