'Internal service quality' presentation slideshows

Internal service quality - PowerPoint PPT Presentation

Setting Product Strategy

Setting Product Strategy

Setting Product Strategy. Dr. Rushdy Wady. Objectives. Identify the product and the various characteristics of products. Level of products. ? Learn how companies build and manage product lines and mixes. ? Understand how companies make better brand decisions.

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1.17k views • 107 slides
Operations Management

Operations Management

Operations Management Managing the daily production of goods and services. Operations Management. Why Productivity Matters. Different Kinds of Productivity. Productivity. Productivity = Outputs Inputs. 1. Higher Productivity. Lower Costs. Lower Prices.

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554 views • 38 slides
Chapter Eight

Chapter Eight

Chapter Eight. Products, Services, and Brands Building Customer Value. Product, Services, and Branding Strategy. What Is a Product? Product and Services Decisions Branding Strategy: Building Strong Brands Services Marketing. Topic Outline. What Is a Product?.

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353 views • 35 slides
Chapter 15

Chapter 15

Chapter 15. Managing Service and Manufacturing Operations. What Would You Do? Producing a Daily Paper at Newsday. How can late-breaking stories be included in the paper? How can quality and productivity be improved? In terms of production, should they focus on efficiency or flexibility?.

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287 views • 28 slides
Customer Service & Loyalty

Customer Service & Loyalty

Customer Service & Loyalty. Dr. Mark Rosenbaum University of Hawaii. Satisfaction. Customer Delight. To meet or to exceed expectations Precursor to loyalty. Loyalty. Commitment Despite situational forces that encourage switching behaviors. Steps to satisfaction. Answer your phone

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429 views • 21 slides
Customer Service & Loyalty

Customer Service & Loyalty

Customer Service & Loyalty. Dr. Mark Rosenbaum University of Hawaii. Satisfaction. Customer Delight. To meet or to exceed expectations Precursor to loyalty. Loyalty. Commitment Despite situational forces that encourage switching behaviors. Steps to satisfaction. Answer your phone

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428 views • 21 slides
Marketing services Chapter 15

Marketing services Chapter 15

Marketing services Chapter 15. Introduction. Phenomenal growth of services, with the resultant shift towards a service economy attributed to rising affluence, more leisure time and growing complexity of products that require servicing.

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207 views • 20 slides
Managing Operations

Managing Operations

Managing Operations. Chapter 18 Meridith Soanes. Outline :. Service Operations Service-Profit Chain Service Recovery Manufacturing Operations Amount of Processing Flexibility of Operations. Service Operations:. America is a service economy -80% Labor and customer expectations

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428 views • 10 slides

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