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BFSI technology trends to win in 2020 and beyond

There is no escape from digitalization now u2013 either embrace it wholly or evaporate. The future of BFSI sector will be dominated by AI-driven conversations with chatbots instead of human representatives; automated data entry processes instead of a dull worker copy-pasting data on a spreadsheet; hyper-personalized, data-led, omni-channel services instead of a large sea of options; secure transactions at a tap instead of bank visits; and a lot more. All in all, innovative software solutions will be driving the BFSI domain in the coming years.

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