'Helpdesk agent' presentation slideshows

How to Call a Tech Support Helpdesk

At one time or another, all of us have to deal with malfunctioning equipment or services, which means a call to the helpdesk. For many of us, it can equate to a painful process involving long waits, frustrating attempts at using jargon we feel unfamiliar with, and solving the problem by trial-and-error. However, there are steps you can take before speaking to the helpdesk to simplify the procedure and make it painless for you.

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