'Gap 3' presentation slideshows

SERVICE QUALITY

SERVICE QUALITY. Presented by: Faisal Hayat and Muhammad Zia R.#: 01, 04 BS.c (Hons.) Food Science & Technology Institute Of Food Science & Nutrition University Of Sargodha, Sargodha. CONTENTS. Definition of quality Definition of service Definition of service quality

589 views • 44 slides

Chapter 1 Review

Chapter 1 Review. What are services? ?????? Why services marketing? ????????? Differences in Goods vs. Services ???????? Services Marketing Mix ??????. The Customer Gap ????. Expected Service ?????. GAP. Perceived Service ?????. Part 1 Opener. ??????. ????????????? ????????????.

515 views • 29 slides

Knowledge , Objectives, Client-supplier

Knowledge , Objectives, Client-supplier. J U D O. Who & what is Max Tropp. Lecture. ??????. Instruct/teach. ??????/????. Guide. ??????. Coach. ????. Information & Knowledge. The Information dimensions. ?. 9. 2. Z. 8. %. ?. 5. A. ?. {. ]. 6. +. ?. ?.

375 views • 26 slides

DELIVERING AND PERFORMING SERVICE Chapter 11

DELIVERING AND PERFORMING SERVICE Chapter 11. Donna J. Hill, Ph.D. Services Marketing Fall 2000. Provider GAP 3. CUSTOMER. Service Delivery. COMPANY. GAP 3. Customer-Driven Service Designs and Standards. Part 4 Opener. Service Employees.

262 views • 22 slides

MKT 5207 Service Marketing

394 views • 17 slides

Bridging the gap: Employees guide to Communicating with Employers

1.92k views • 14 slides

Think about a service you receive.

Think about a service you receive. Is there a gap between your expectations and perceptions of that service? What do you expect that you do not receive?

300 views • 12 slides

The Gaps Model of Service Quality

823 views • 10 slides