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Customer Service & The Internet

Customer Service & The Internet. Gary W. Koutnik, MAI March 15, 2003. Discussion Points. Why Customer Service is so Important What Constitutes Good CS? A good definition How do you achieve good CS? The internet, how does it come into play? Implementation What is CRM? Expectations

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Fewer tech support - PowerPoint PPT Presentation

Customer Service &amp; The Internet

Customer Service & The Internet