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Providing Expert Advice by Analogy for On-Line Help

Providing Expert Advice by Analogy for On-Line Help. Henry Lieberman and Ashwani Kumar Media Laboratory Massachusetts Institute of Technology Cambridge, MA, USA http://www.media.mit.edu/~lieber/. What happens when interaction with the Web goes wrong?.

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Expertnet - PowerPoint PPT Presentation

Providing Expert Advice by Analogy for On-Line Help