'Customer metrics' presentation slideshows

Performance Metrics

372 views • 24 slides

Performance Metrics

382 views • 24 slides

Performance Metrics

325 views • 24 slides

A Framework for Customer Relationship Management by Russell S. Winer

A Framework for Customer Relationship Management by Russell S. Winer. Presented by Team JJEMS John Follett Article Synopsis Matt Baker The Business Case for CRM Judi DeBord How to Implement CRM Eric Nill Infrastructure and Examples.

1.12k views • 13 slides

Paratransit Update

Paratransit Update. April 2019. Increased transparency through new customer metrics. Public dashboard launched in January 2018 Including many metrics related to: Ridership On-time performance Provider no-shows Ride time Customer complaints Call center.

86 views • 8 slides