'Customer experience research companies' presentation slideshows

How Happy are your Customers?

Never assume your customers are happy with their overall experience with you. It is important to learn about what they think. Statistics show when someone is upset or mad about such an interaction, they will share it with friends, family, and social media very quickly. However, they are less likely to spread the news as quickly when they have a positive experience.

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Find out what your Customers Really Think!

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