'Customer contact' presentation slideshows

Hull Connect Delivering Quality Customer Service 26 th June 2003

801 views • 66 slides

HMRC Organograms as at 30 th June 2010

643 views • 45 slides

Customer Relationship Management

Customer Relationship Management. Facts about customer relations. Cost of selling to a new customer is six times as high as to existing customer Odds of selling to a new customer = 1/7 to an existing customer = 1/2 Each dissatisfied customer tells 8 to 10 people

639 views • 41 slides

Customer Relationship Management

Customer Relationship Management. Facts about customer relations. Cost of selling to a new customer is six times as high as to existing customer Odds of selling to a new customer = 1/7 to an existing customer = 1/2 Each dissatisfied customer tells 8 to 10 people

803 views • 41 slides

INTERNET MARKETING : INTEGRATING ONLINE AND OFFLINE STRATEGIES

716 views • 41 slides

Chapter 1

Dr. Gehan Shanmuganathan , (DBA). Chapter 1. Introduction to Operations Management. Chapter 1: Learning Objectives. You should be able to: Define the term operations management Identify the three major functional areas of organizations and describe how they interrelate

550 views • 40 slides

IIAC Working Group on Standards and Applications 20 June 2000

IIAC Working Group on Standards and Applications 20 June 2000 Customer Care and Billing System Water Supplies Department Paul Whitmore Consultancy Associates Ltd 2117 7111 whitmore@calglobal.com Project Objectives

1.17k views • 37 slides

Chapter 12 Customer Services and Retail Selling

Chapter 12 Customer Services and Retail Selling. Learning Objectives. Explain why customer service is so important in retailing. Describe the various customer services that a retailer can offer. Explain how a retailer should determine which services to offer. Learning Objectives.

1.03k views • 33 slides

Chapter 12 Customer Services and Retail Selling

Chapter 12 Customer Services and Retail Selling. Learning Objectives. Explain why customer service is so important in retailing. Describe the various customer services that a retailer can offer. Explain how a retailer should determine which services to offer. Learning Objectives.

704 views • 33 slides

Dual Fuel Development of small bore Medium Speed Engine Bore 23 & 28 DF

595 views • 30 slides

CUSTOMER CONTACT WITH SERVICE ORGANIZATIONS

2.01k views • 27 slides

Business Essentials, 7 th Edition Ebert/Griffin

Operations Management and Quality. Business Essentials, 7 th Edition Ebert/Griffin. Instructor Lecture PowerPoints. PowerPoint Presentation prepared by Carol Vollmer Pope Alverno College. What Does Operations Mean Today?. Operations (Production)

750 views • 27 slides

Business Essentials, 7 th Edition Ebert/Griffin

Operations Management and Quality. Business Essentials, 7 th Edition Ebert/Griffin. Instructor Lecture PowerPoints. PowerPoint Presentation prepared by Carol Vollmer Pope Alverno College. What Does Operations Mean Today?. Operations (Production)

648 views • 26 slides

456 views • 25 slides

MRS BOARDWALK GAMES

MRS BOARDWALK GAMES. Business Intro. MRS Boardwalk Games, LLC Owners: M arques Aurelius R aenell Bland S amantha Farahani. In business since 1999 with games in approximately 20 Boardwalks, Themeparks , and Carnivals throughout the Greater Houston Area. Contact Info.

483 views • 23 slides

Introducing Services

Introducing Services. Goods-Services Continuum 1. Early definitions good as thing, service as an act where does utility lie: in physical characteristics or in the act? Most goods are a complex of goods and facilitating services

469 views • 22 slides

New Service Development

New Service Development. Learning Objectives. Discuss the new service development process. Prepare a blueprint for a service operation. Describe a service process using the dimensions of divergence and complexity. Use the taxonomy of service processes to classify a service operation.

1.41k views • 18 slides

Best Practice Financial Processes: Accounts Receivable

Best Practice Financial Processes: Accounts Receivable. Account Receivable - Best Practice Objectives. People. Organisation. Customer relations Legal framework awareness Credit management. Centralised processing Economies of scale Customer focus. Accounts Receivable Objectives.

546 views • 18 slides

444 views • 16 slides

MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP MTAC Presentation February 6, 2003

MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP MTAC Presentation February 6, 2003. MTAC MAIL IRREGULARITY FEEDBACK WORKGROUP POSTAL CO-CHAIR PATRICK KILLEEN INDUSTRY CO-CHAIR JOYCE MCGARVY. DESIRED OUTCOME Implement Web Enabled Continuous Process Improvement Capability

249 views • 11 slides