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00pm difficult complaints - PowerPoint PPT Presentation

Moan, Moan, Moan. Complaints from Students; Opportunity, Threat, or Just a Pain in the Neck?

Moan, Moan, Moan. Complaints from Students; Opportunity, Threat, or Just a Pain in the Neck?. Dr Philip Burns Senior Teaching Fellow, University of Manchester. Outcomes. By the end of the workshop participants will be able to: Describe strategies for the evaluation of complaints

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00pm difficult complaints - PowerPoint PPT Presentation

Moan, Moan, Moan. Complaints from Students; Opportunity, Threat, or Just a Pain in the Neck?