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APNIC Survey 2007

APNIC Survey 2007. Summary Report May 2007. APNIC Surveys. Three surveys previously… Members and other stakeholders Conducted independently (KPMG) Guaranteed confidentiality Face-face, written and online response Analysis of past results (KPMG) 90% of items actioned (39% completed)

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APNIC Survey 2007

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  1. APNIC Survey 2007 Summary Report May 2007

  2. APNIC Surveys • Three surveys previously… • Members and other stakeholders • Conducted independently (KPMG) • Guaranteed confidentiality • Face-face, written and online response • Analysis of past results (KPMG) • 90% of items actioned (39% completed) • Fourth survey – 2007 • Launched November 2006 • Published March 2007

  3. All surveys

  4. Survey 2007 – Membership category

  5. Survey 2007 – Membership duration

  6. Part 1 – Analysis of APNIC performance

  7. Part 1 – Top 10 • Support for DNS root server operations • Statistics and other reports • Support for Internet development • Email is an effective and efficient way to contact APNIC • APNIC whois database quality, usability and reliability • APNIC servers and services maintenance and availability • Technical content in APNIC Open Policy Meetings • The APNIC helpdesk service quality • APNIC use of email and mailing lists • Overall services provided are satisfactory

  8. Part 1 – Low 10 • Policy development process is fair and accessible • Policy documents are easy to access and understand • Phone (VoIP) is an effective way to contact APNIC • Obtaining IPv4, IPv6 or ASN is easy and straightforward • Value members get from APNIC justifies the cost • Online eLearning is readily available • Phone (PSTN) is an effective way to contact APNIC • The NRO and ASO are well understood • APNIC training is easy to attend • Open Policy Meetings are affordable and accessible to attend in person

  9. Part 2 – Allocation of resources

  10. Part 2 – Top 10 • Technical research and development activities • Streamline resource requests and allocation process • Increase accessibility of APNIC meetings and policy processes • Represent the needs of the ISP community to governments and regulators • Expand training activities in scope, geographical coverage and online options. • Improve the APNIC website • Support ISP education in the AP region • Deploy more DNS root servers in the Asia Pacific region • Resource certification to support better routing security • Expand external communication and outreach activities

  11. Average ratings by Member category

  12. Average Ratings by Member duration

  13. APNIC surveys • For more information http://www.apnic.net/survey

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