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SAFETY MANAGEMENT WITH THE YOUNG DRAGONS PRESENTED TO CASS 2012. Roger Lee Director of Corporate Safety and Quality 18 April 2012. Introduction. The Company Growth of the business aviation dragons in Asia The safety challenges and the opportunities

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Safety management with the young dragons presented to cass 2012

SAFETY MANAGEMENT WITH THE YOUNG DRAGONSPRESENTED TO CASS 2012

Roger Lee

Director of Corporate Safety and Quality

18 April 2012


Introduction

Introduction

  • The Company

  • Growth of the business aviation dragons in Asia

  • The safety challenges and the opportunities

  • How is Metrojet managing these challenges?

  • Looking forward


About metrojet

About Metrojet

  • Established in 1995. Part of the Kadoorie Group and a sister company of The Peninsula Hotels

  • Leading operator and maintenance provider of business jets in Asia and pioneered business aviation services in Hong Kong.

  • Awarded an Air Operator’s Certificate by Hong Kong Civil Aviation Department in June 1997 for public transport operations.

  • Provides a complete range of business aviation services: aircraft charter, aircraft management, aircraft maintenance service, aircraft co-ownership programs and aircraft acquisition and sales.


About metrojet1

About Metrojet

  • Workforce of 300+

  • Over 100 maintenance professionals

  • 70+ pilots

  • 40+ flight attendants

  • Flies to any destination in the world at the time required by the client throughout the year


What does a matured business aviation model look like

WHAT DOES A MATURED BUSINESS AVIATION MODEL LOOK LIKE?

  • Business aviation contributes US$150 billion annually to US economy

  • Over 1.2 million people employed

  • 9,635 aircraft currently, 11,300 expected in 2019

  • Slow growth rate of 2% per annum

  • Over 5,000 public-use airports

  • Home to 68% of the worldwide business jet fleet


The business aviation model in asia is young

THE BUSINESS AVIATION MODEL IN ASIA IS YOUNG

  • 870 aircraft currently, 2,845 expected by 2019

  • High growth rate of 20% per annum in China

  • Home to 6% of the worldwide business jet fleet

  • China - around 150 jets registered , 1000 business jets anticipated to arrive in the next 10 years

  • Fewer than 200 civil airports in China and many of them are not available to private aircrafts.

  • Private jets in Asia are more for personal use rather than corporate


Key risks in business aviation asia

Key Risks in business aviation - Asia

  • Sourcing and retaining competent and experienced pilots, engineers and support staff

  • Lack of regulatory understanding of business aviation

  • Nature of business aviation – discrete and private – how can an open and transparent safety culture compliment this unique nature?

  • Customers are not educated in the safety and security risks with regards to running a business jet

  • Culture

  • Peer-effect is key – “My friend owns a private jet so I better own one too.”


Our journey in establishing a sms

Our journey in establishing a SMS

  • 2007 – started the building blocks of SMS

  • Amalgamating the Operations Manual suite with various SMS elements

  • 2009 January – Metrojet’s SMS was fully certified by HKCAD

  • 2011 – Certified with International Standard for Business Aircraft Operations (IS-BAO)

  • ICAO DOC 9859 and other documents as “guides” only – our aim is to make these documents “live” in Asia


What is safety management to metrojet

What is safety management to Metrojet?

ENSURE HAZARDS DO NOT TURN INTO AN ACCIDENT

POTENTIAL HAZARDS

(300)

MINOR INCIDENTS (29)

FATAL ACCIDENT (1)


Safety policy our starting point

SAFETY POLICY – Our starting point

Best Practice

Excellence

Highest Standard

Culture

Consistent

Communicated

Every employee

CEO

Senior Management Commitment

Continuous Improvement

Front line staff supported by managers

Non-punitive

Independent CSQD

Just

Willful misconduct unacceptable

All staff’s duty to safety report

Reviewed every 2 years


The 4 pillars of metrojet s sms

We offer Best in Class Services

1

We deliver a 6 Star Product

2

Our operation is safe, professional and consistent like a Swiss watch

We are the Employer of choice

We are profitable and offer sustainable growth

5

4

3

The 4 pillars of Metrojet’s SMS

LEADING BUSINESS AVIATION COMPANY IN ASIA

1

Customer

2

Product

3

People

4

Operations

5

Finance

Safety Policy and Objectives

Safety Assurance

Safety promotion

Safety Risk Management

Best People ◦ Highest Standards ◦ Operational & Service Excellence


Pillar 1 safety policy and objectives

Pillar 1 - Safety Policy and Objectives

COMPANY SAFETY POLICY

Management Commitment and responsibility

Safety accountability of managers

Appointment of key safety personnel

Coordination of Emergency Response Planning

Documentation

  • OUTPUTS:

  • Safety Review Board, Safety Action Groups

  • Role of Safety Officers and CSQD team

  • SMS Manual and related documentation

  • Cooperative responsibility


Pillar 2 safety assurance

Pillar 2 – Safety Assurance

Performance monitoring and measurement - KPIs

Audits and Surveys

Management of change/ deviation

GOAL: Continuous Improvement…………


Pillar 3 safety promotion

Pillar 3- Safety Promotion

  • Communicate Safety

  • Train and educate

  • Building our safety culture

  • To provide you with a SMS framework and basic principles that you can customise to meet the needs of your department

  • Whose responsibilities in these promotion/training?


Pillar 4 risk assessments criteria

Pillar 4- Risk assessments criteria

  • Meaning in relation to People/life costs

  • Meaning in relation to financial/Property costs

  • Meaning in relation to image costs

  • Meaning in relation to Liability Cost

  • Meaning in relation to Environmental Cost


Sms organisational structure

SMS organisational Structure

Our clients and partners : CEO, Senior Management, Department Heads, staff, customers

CSQD Core Team – the machine

MSO

FSO

CSO

FDM Flt Ops “gatekeeper”


What does safety mean to us

What does Safety mean to us?


Summary

Summary

  • With growth comes risks – which must be managed in a systematic and structured manner

  • Trend identification is a key part to any Safety Management system

  • A solid safety culture led by the top is critical for any facet of safety

  • Even there are no regulation or direct governance on your facet of safety, do what is right

  • Take our responsibility as the pioneer in the region and work with others to set the realistic and implementable benchmarks in business aviation for the region

  • You learn everyday


Thank you

Thank You

Questions and Answers

[email protected]


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