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What can you learn from our experiences?. Muthu Arumugham Vice President, Technology E-Z Data, Inc. Great ideas are contagious Discussion Forum Format and not a monologue…. Agenda. Platform support for SmartOffice 6.0 Hosting Services Update Conversion Services Group

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what can you learn from our experiences

What can you learn from our experiences?

Muthu Arumugham

Vice President, Technology

E-Z Data, Inc

agenda
Agenda
  • Platform support for SmartOffice 6.0
  • Hosting Services Update
  • Conversion Services Group
  • Security Advisory Council
  • Integrations
smartoffice 6 0 technical specification
SmartOffice 6.0 Technical Specification
  • J2EE 1.4 based application and J2EE 1.4 requires
    • Servlet 2.4 and above
    • EJB 2.1 and above
    • JSP 2.0 and above
    • JDK 1.5 and above
  • Client side requirement
    • HTML 4.0
    • CSS 1.0
    • JavaScript 5.5
    • XML Process 3.0
  • Client side platform support
    • Window 2000 and above
    • IE 6.0 and above
smartoffice 6 0 platform support
SmartOffice 6.0 Platform Support
  • App Servers
    • Websphere 6.1 and above
    • Weblogic 9.1 and above
    • Tomcat 5.5 and above
  • Oracle
    • 10gR2 and above
    • Dropping support for 9i and 8i
  • DB2
    • 8.3 and above
    • Dropping support for 7.x
hosting services update after four years
Hosting Services Update After four years ….
  • First retail customer in Mar 2003
  • After four years…
    • 4,000+ retail users
    • 1,000+ small businesses
    • 99.8% uptime for the last 24 months
    • Proactive monitoring with SmartMonitor
  • Corporate Customers (partial list)
    • Ameriprise Financials (four different systems)
    • Wachovia Insurance Services
    • HSBC Insurance Services
    • NFP (a.k.a Partners Financial)
    • CPS – a BGA
hosting services
Hosting Services
  • What can you learn from our experience
    • Best practices of monitoring
    • Best practices of DR/BCP
    • Best practices of maintenance
  • Team of 35+ people dedicated for hosting operations
    • System Administrators
    • Database Administrators
    • Network Administrators
    • Security Administrators
    • J2EE/Tomcat Administrators
    • 24x7 NOC analysts
hosting services1
Hosting Services
  • How can you take advantage of our hosting services?
conversion services group csg
Conversion Services Group (CSG)
  • A new service group within E-Z Data to perform end to end data conversions
    • CDS
    • Act
    • Goldmine
  • Based on best practices of converting 4,000+ SOO users and corporate implementations
  • How can you take advantage of CSG’s services?
    • E-Z Data resources (e.g. Raju) are available here to help you
security roadmap
Security Roadmap
  • Proactive and Periodic Auditing
    • Policies, Procedures and Processes audits
    • Ethical Hacking
    • Vulnerability Threat Assessment (VTA)
    • Penetration Testing
security advisory council sac
Security Advisory Council (SAC)
  • 1 year term
  • Membership
    • 4 from corporate clients
    • 2 practitioners from the security industry
  • Let us learn from each other’s experience
  • Great opportunity for networking of like minded people
  • One meeting per quarter
  • No more than 2 hours of commitment every month
integration options
Integration Options
  • SmartIntegrator
    • Launching third-party and homegrown web/windows applications
    • Event-based data push from SmartOffice
    • On-demand update of SmartOffice data
    • Pulling/pushing data from integration middleware (e.g. MQ Series)
  • DataXchange Enterprise
    • Synchronizing large volumes of legacy or third-party data on a daily/weekly basis
    • Leads distribution
    • Synchronizing user/hierarchy data between LDAP and SmartOffice
  • DataXchange Online
    • Timely updates of pending cases, appointments, contracts, licenses
    • Distribution of inforce policy values
smartintegrator
SmartIntegrator
  • A very mature and proven integration strategy
    • Pre-packaged integrations with 3rd party applications
    • Custom integrations
  • Empower your developers with
    • SmartIntegrator Training
    • SmartIntegrator JumpStart Package
web services and soa
Web Services and SOA
  • SmartIntegrator is a data access layer
    • Objects and Properties
    • CRUD methods
  • WSDL for Data Services and Business Services
  • Reshuffling the code to expose reusable components as “services”. Examples,
    • Send Form letter as email
    • Check activity conflict
    • Get Duplicate Contacts
what can you learn from our experiences1

What can you learn from our experiences?

Muthu Arumugham

Vice President, Technology

E-Z Data, Inc

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