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Exploring the elephant Stories from the front line

Exploring the elephant Stories from the front line. Understand your elephant Do something with it. Introducing Confirmit. Understand your elephant. In Store. In Store. In Store. In Store. On line. In Store. In Store. In Store. Face to face. In Store. In Store. In Store.

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Exploring the elephant Stories from the front line

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  1. Exploring theelephant Stories from the front line

  2. Understand your elephant • Do something with it

  3. Introducing Confirmit Understand your elephant In Store In Store In Store In Store On line In Store In Store In Store Face to face In Store In Store In Store Call Centre In Store In Store In Store Social Media In Store In Store In Store

  4. Introducing Confirmit Our changing expectations Dissatisfied Satisfied Loyal Quality of Service Poor Ok Great

  5. Introducing Confirmit Our changing expectations Dissatisfied LoyalFans Satisfied Quality of Service Poor Ok Great

  6. Understand your elephant • Do something with it

  7. Introducing Confirmit In Store In Store In Store In Store In Store On line In Store In Store In Store In Store Face to face In Store In Store In Store In Store Call Centre In Store In Store In Store In Store Social Media In Store In Store In Store In Store

  8. Introducing Confirmit CustomerPanel FocusGroup Brand Tracker

  9. Introducing Confirmit Assessment & Certification Standards Healthcare & Testing Services Training Client Satisfaction Survey Client Satisfaction Customer Satisfaction Customer Satisfaction BSol Sales Survey Membership Plus Shop

  10. Introducing Confirmit Activity Activity Activity Activity Benefits Benefits Benefits Benefits Relationship Survey

  11. Understand your elephant • Do something with it

  12. Introducing Confirmit Driving action & engagement

  13. Introducing Confirmit Customer • Brand Tracker • Focus Groups • Panel Employee • Engagement survey • Unsolicited feedback • Local Module

  14. Understand your elephant … journey … channels … silos Drive Action … knowledge … empower

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