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ECCT's Quality of Living Survey 2014

This survey provides an objective picture of living and working in Taiwan, evaluating overall quality of life and 51 individual aspects of daily life. It covers areas such as air quality, personal safety, cost of living, transportation, communication, medical facilities, education, shopping, and more.

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ECCT's Quality of Living Survey 2014

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  1. ECCT's Quality of Living Survey 2014

  2. 1 Introduction

  3. Quality of Living in Taiwan: the survey Goal: to obtain an objective picture of living and working in Taipei from a foreigner’s perspective. Online survey of foreign residents in Taiwan drawn from ECCT membership, TES parents, ACC members, ICRT listeners, CSC data base – total 186 responses; Sept/Oct 2014

  4. Quality of Living in Taiwan: the survey Evaluation of overall quality of living and 51 individual aspects of daily life • Air quality • Personal safety • Cost of living • Transport infrastructure & facilities • Ease of communication • Medical facilities • Children’s education • Shopping • Personal banking • Mobile ‘phones & internet access • Entertainment, leisure & media • Housing & accommodation • Access to emergency services

  5. 2 Living in Taiwan

  6. The quality of life in Taiwan 2006 2009 2011 2014

  7. 67% have also lived in other countries Taiwan compares favourably with other locations 38% like Taiwan best

  8. HSBC’s annual survey agrees #8 of 34 in HSBC’s Expat Explorer Study

  9. Living in Taiwan is good, but air quality is a worry 62% say the air quality is fair/poor

  10. 3 Getting around in Taiwan

  11. Getting around Taiwan is relatively easy 2014 2011 Very + quite easy 2014 2011

  12. Transport services are well regarded

  13. Taipei’s U-bikes area popular initiative 42% of Taipei residents have used the U-bike scheme 92% of them describe it as excellent/very good/good

  14. BUT the safety of Taiwan’s roads is a serious concern “Taiwan is a pretty good place to live, but some issues I really hope could be addressed by the government. There's almost no respect of basic driving rules and, even when there's a policeman at a crossroads, it's very common to see drivers ignoring traffic lights. Very few people know the concepts of giving way/having the right to go at crossroads; being on the road always feels unsafe.” “My most important issue is traffic law awareness and enforcement. Every traffic law is violated constantly on every road and there are rarely consequences for law-breakers. The government really needs to put in some more effort to enforce the laws and educate drivers about them.”

  15. How safe are Taiwan’s roads for…?

  16. 4 Communicating in Taiwan

  17. The level of English still has room for improvement

  18. Communicating is straightforward in many important locations, but it’s harder at the bank

  19. 5 Medical services

  20. Taiwan’s medical services are good & affordable

  21. 6 Education in Taiwan

  22. How the foreign community educate their children Local pre school: 27% Intl. pre-school: 15% 38% have children at school in Taiwan Local primary: 17% Intl. primary: 38% Local jr/sr high: 3% Intl. jr/sr high: 31%

  23. Education in Taiwan is generally praised Local pre school: 27% 90% Intl. pre-school: 15% 81% 38% have children at school in Taiwan 84% Local primary: 17% Rated excellent +very good + good Intl. primary: 38% 92% Local jr/sr high: 3% 0%* *NB. Based on just 2 responses Intl. jr/sr high: 31% 96%

  24. 7 Getting things done

  25. Experiences with different service providers Have experienced 55% 96% 66% 63% 98%

  26. Lots of bottlenecks with service providers Have experienced 55% 96% 66% 63% 98%

  27. Difficulties with making local online purchases • Language barrier – most websites are only in Chinese or have limited/poorly translated English • Many websites won’t accept ARC numbers; they’re configured only for local ID numbers • Problems with poor design, inefficient navigation, unclear instructions, frequently broken links; just not user-friendly • Many sites won’t accept foreign credit cards • Unattractive to look at – too cluttered, not well designed

  28. Difficulties in opening a local bank account • Cumbersome, bureaucratic procedures; too many forms to complete; too much waiting and switching between different staff • Too much supporting paperwork required • Has to be done in person • Need for guarantors • Lack of consistency in requirements between different banks • Lack of English language service, even in international banks • “Not an international banking environment in any way, shape or form.”

  29. Difficulties with online banking locally • Language – only Chinese available • Language – limited English, poorly translated, difficult to follow • Difficult, inefficient navigation • Overcomplicated login processes • Hours of use limited to branch opening hours • Limited range of banking services available online

  30. Difficulties in obtaining a local credit card • Widespread perception that banks don’t want to give credit cards to foreigners • Inconsistent applications procedures • Overly strict qualifying regulations • Unnecessarily heavy requirements for guarantors and supporting documents

  31. Difficulties in obtaining a mobile ‘phone number • Language barrier in retail outlets • Unnecessarily heavy requirements for guarantors and supporting documents demanded from foreigners • Too many offers/plans – hard to understand, especially for non-Chinese speakers.

  32. 8 Housing & daily life in Taiwan

  33. Availability & cost of renting a property isn’t a problem

  34. Most domestic services are good, but water quality could be better

  35. Facilities in Taiwan have improved over the years

  36. Food & groceries in Taiwan: a good range, but expensive

  37. 9 The emergency services in Taiwan

  38. Still more could be done to publicise the emergency services’ contacts Do you which number to call?

  39. Ambulance Police Fire service 12% have contacted 5% have contacted 9% have contacted The emergency services perform well Rated excellent +very good + good

  40. 10 What really matters?

  41. Can we get on the internet easily? Can we get good medical care? What if we have an emergency? Can we find a nice house? Can we manage our finances? …with reliable power and water supplies? Is the place safe? What about schools for the kids?

  42. It is a country in which we as a family are very happy to be living. I would anticipate being here for many more years.

  43. Basically it's great apart from the fact that everyone drives like a lunatic.

  44. Great place to live, but like everywhere else...not perfect.

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