2009 Service Science Innovation Partnership Award Finalist Presentation. Service Science in Hospitals: A Research-Based Partnership for Innovating and Transforming Patients Care IBM Research, Haifa Rambam Hospital Technion, IE&M. Partners. Rambam Hospital (1000 beds): Government
Service Science in Hospitals:
A Research-Based Partnership for
Innovating and Transforming Patients Care
IBM Research, Haifa
1. Measurements / Data
8. Novel needs, necessitating Science
4. Maturity enables Deployment
2. Modeling, Analysis
throughput (efficiency) yet lower occupancy (fairness)
LWBS vs. Abandonment
Real Time Event Processing Network Rule-Based Analysis
Statistical Inference Forecasting/Machine Learning AlgorithmsAnalysis of Historicaland Real-time Data
Models: Math. Simulation Queueing (Flow) Theory, ED Simulator
Optimization / Control WFM, Priorities, Real-time Control, etc.
Orthopedic (Orth for short) physician workload
Work was carried out in a participatory process that included all relevant people
The work was summarized in design sketches and a list of recommendations for building cabinets and specification of their measures and inventory.
Work method in three stages:
Analysis of the existing state:learn the current way in which the ED team gathers information and makes decisions on care processes, by conducting interviews and observations.
User-centered task analysis of objectives: expectations desired content and required information for each type of user.
3. User-centered design and beta testing of the dashboard via usability testing methods and prototyping techniques.