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Chapter 1 Identifying, assessing and minimising risks to personal safety. In this chapter you will learn about. Identifying risk factors Using practical strategies and procedures to reduce risks Identifying concerning behaviours and minimising risk

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in this chapter you will learn about
In this chapter you will learn about
  • Identifying risk factors
  • Using practical strategies and procedures to reduce risks
  • Identifying concerning behaviours and minimising risk
  • Identifying and minimisingrisks when travelling
  • Following workplace policies and procedures
identifying risk factors
Identifying risk factors

You need to know the difference between a hazard and a risk.

A hazard is something with the potential to cause harm

A risk is the likelihood of harm occurring and an estimate of the severity.

slide4

In your role you might encounter risks such as

  • Work environment risks
  • Workplace situation risks
  • People risks
work environment risks
Work environment risks
  • SOME OF THE RISKS TO PERSONAL SAFETY THAT COULD OCCUR IN A WORK ENVIRONMENT
people risks
PEOPLE RISKS
  • TABLE PAGE 6
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Class Task

Complete

Practice Task 1

aggression between clients
AGGRESSION BETWEEN CLIENTS
  • You might be called upon to sort out issues between clients and there is a risk you might become the focus of the aggression. Care plans and workplace manuals will tell you how to deal with these types of problems. Your supervisor can also help you.
aggression between family clients and staff
Aggression between family, clients and staff
  • There may be aggression between family members and staff or clients and staff. Family members may feel their relatives is not getting the level of care they expect. This may make them angry and they might become aggressive. Getting your supervisor to speak to the person and explain things will usually help to solve this issue
using practical strategies and procedures to reduce risks
Using practical strategies and procedures to reduce risks
  • As a support worked, you need to use practical strategies to reduce risks. You should always refer to your workplace policies and procedures for guidance or ask your supervisor when you are not sure.
strategies and procedures to reduce risks may be
Strategies and procedures to reduce risks may be:
  • Hazard management policies and procedures on quality, OHS and hazard reporting.
  • Client assessment documents and care plans
  • Plans to reduce manual handling and manual-handling risks
  • Human resources plans such as harassment and grievance procedures, induction programs
  • Job procedures or work instructions
  • Team meetings
  • Post – incident debriefing sessions
workplace emergencies
Workplace emergencies
  • The workplace emergency procedure will outline the steps you need to take if something happens to you or a client
  • Step 1 – contact you supervisor or manager
  • Step 2 – you may need to contact a health professional or doctor, ambulance or fire service
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Risks to your personal safety may occur in the following situations

      • Medical emergencies
      • Fire
      • Bomb threat
      • Security threat
medical emergency
Medical emergency
  • Medical emergencies risk to your personal health include
    • Injure to you or the client e.g. during a care task or when driving a cart
    • Medical conditions e.g. you or your client may suffer a heart attack
    • Serous injury e.g. you or your client may fall.

Yr workplace shuld ensure you have a the first aid training necessary to manage medical emergencies. Report all medical emergencies to the manager immediately

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Fire
  • Fire can occur any time of the day or night in a residential or home care setting.
  • You need to know what to do if fire occurs.
  • You must report using the procedures outline by the individual workplace.
bomb threat
Bomb threat
  • Although bomb threats are not very common you still need to know what to do if you receive the call or find a bomb.
  • Once again refer to the workplace policies and procedures for guidance in this area.
  • Speak to your supervisor
security threats
Security threats
  • Your personal safety may be at risk if there is a security threat
  • Security threats include
  • Robbery e.g. you might disturb a thief
  • A break – in e.g. you might discover the workplace has been broken into
  • Damaged fixtures or fittings e.g. the door locks in a client’s home may need replacing
  • Dangerous environments e.g. you may need to work in poorly lit areas
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Class Task

Complete

Practice Task 2

identifying concerning behaviours and minimising risk
Identifying concerning behaviours and minimising risk
  • Your clients will have a great deal of experience and interesting stories to share with yu. Interacting with your clients can be enjoyable.
  • But like all of us they also feel pain, anger and fear.
  • As a support worker, you may need to know how to deal with concerning behaviours.
a risk management approach
A risk management approach

Your employer’s risk management approach to challenging behaviours will include hazard identification.

This means the workplace will have implemented procedures to ensure potential sources of aggression and violence are identified early, and assessed in order to prioritise prevention activities.

dealing with aggression
Dealing with aggression

Verbal aggression

Verbal aggression is when a person uses words to abuse, scare or intimidate you. It may be part of their medical condition and they might have no control over it.

It is important to not respond with harsh words. Ask your supervisor how to manage this situation.

dealing with aggression1
Dealing with aggression
  • If an incident of significant verbal abuse occurs, you should
  • Request the individual to stop
  • Diffuse the situation by removing either the abusive person or the person being abused.
  • Explain to those involved what you are doing and why.
dealing with aggression2
Dealing with aggression

If it does not stop

Remove the individual form the area

Give them time to cool down

Get a staff member who is familiar with the person to speak to them after they have calmed down

  • Inform your supervisor
  • Complete an incident report.
dealing with aggression3
Dealing with aggression

Physical aggression

  • Physical aggression is when a person uses their body to abuse, scare or intimidate you e.g. they might stand very close to you, lean over you or raise a fist at you.
  • People can become physically aggressive if they feel under pressure to do things they don’t want to do.
  • Avoid insisting that clients do things they don’t want to do
if a client becomes physically aggressive
If a client becomes physically aggressive
  • Move away form the client so they don’t feel threatened by you.
  • Tell other staff member if possible
  • Keep yourself and others safe
  • Move them away if necessary – however if it is usually easier to move others
  • Inform your supervisor
  • Complete an incident report.
protecting personal safety
Protecting personal safety

Your workplace will have policies and procedures for managing risks posed by challenging behaviours.

As support worker you need to know

What to do in an emergency

Emergency phone numbers

Where the exits are located

Evacuation assembly points

Relevant security policies and procedures

How to respond if a co-worker or client is threatened or abused by another person

identifying and minimising risks when travelling
Identifying and minimising risks when travelling
  • If you are using your vehicle to transport clients in working hours you may need to contact your supervisor who will sight your vehicle registration and insurance policies.
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Class Task

Complete

Practice Task 3

identifying and minimising risks when travelling1
Identifying and minimising risks when travelling

Personal requirements for driving with clients

  • Undergo a police safety check
  • Understand all the duty of care requirements
  • Observe the speed limits
  • Be capable of handling the road conditions
  • Be familiar with the vehicle
  • Be medically fit
  • Hold a current driver’s license
  • Don’t smoke while driving
  • Report any problems, fault or accident
identifying and minimising risks when travelling2
Identifying and minimising risks when travelling

You should consider the following manual-handling tips before transporting a client

  • Wear appropriate footwear
  • Encourage the client to assist as much as they can
  • Check to see if you need another person to assist you
  • Make sure you know how to use all the equipment and equipment is in good working order
  • Identify the best route
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Class Task

Complete

Practice Task 4

following workplace policies and procedures
Following workplace policies and procedures
  • Organisations are required by law to provide a safe and healthy workplace for their employees, clients, and family members, visitors and the wider community.
  • You must follow all workplace OHS policies and procedures. These are based on legislation and regulations that support health and safety.
following workplace policies and procedures1
Following workplace policies and procedures

To ensure you are complying with OHS responsibilities, you should

  • Cooperate with OHS representatives
  • Report any hazards to your supervisor
  • Report any job-related injury or illness to your supervisor or health and safety officer
  • Understand and exercise your rights under OHS
  • Wear protective clothing and equipment if necessary
following workplace policies and procedures2
Following workplace policies and procedures

In Australia there is Commonwealth and state OHS legislation

  • Commonwealth – Occupational Health and Safety Act 1991
  • Victoria - Occupational Health and Safety Act 2004

Legislation is the law and regulations provide the rules to apply the law. Each state has regulations to support OHS legislation.

following workplace policies and procedures3
Following workplace policies and procedures

CODE OF PRACTICE

  • A code of practice is an industry guideline based on regulations or best practice

WORKPLACE POLICIES OR PROCEDURES

  • Your workplace policies and procedures should describe or interpret the legislation, regulations and codes of practice in an understandable relevant and accessible way
following workplace policies and procedures4
Following workplace policies and procedures

OHS POLICY AND PROCEDURES

OHS POLICIES AND PROCEDURES USUALLY INCLUDE THE FOLLOWING INFORMATION:

  • Personal protective clothing and equipment
  • Standard precautions
  • Handling hazardous/dangerous materials and goods, including completing material safety data sheets.
  • Emergency safety procedures
  • Standard housekeeping
following workplace policies and procedures5
Following workplace policies and procedures

OHS POLICY AND PROCEDURES CONTINUED

  • Hazard identification and control systems
  • Manual handling
  • Staff development and training program
  • Waste management
  • OHS personnel
following workplace policies and procedures6
Following workplace policies and procedures
  • PERSONAL PROTECTIVE EQUIPMENT PROCEDURES

THIS MAY INCLUDE:

  • Overalls to protect the body form grime and hazardous substances
  • Safety boots
  • Safety gloves to protect hands form cuts, extreme hot and cold, chemicals and poisons.
  • Safety helmets, masks and goggles.
  • Respirators used to protect the lungs
  • Ear muffs for use in noisy environments
following workplace policies and procedures7
Following workplace policies and procedures

STANDARD PRECAUTION PROCEDURES should be adopted such as hand washing techniques

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Class Task

Complete

Practice Task 5

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