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Teaching Six-Sigma Concepts in a University Setting. Doug Montgomery & Richard Burdick, Arizona State University Don Holcomb, Honeywell Engines Systems & Services Cheryl Jennings, Harry Shah, Dave Sebert, Motorola SPS

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teaching six sigma concepts in a university setting

Teaching Six-Sigma Concepts in a University Setting

Doug Montgomery & Richard Burdick, Arizona State University

Don Holcomb, Honeywell Engines Systems & Services

Cheryl Jennings, Harry Shah, Dave Sebert, Motorola SPS

Cathy Lawson, Fran Zenzen & Wade Molnau, General Dynamics Decision Systems

JSN 2003 San Francisco

slide2
Much of the education in six-sigma has been done excluding universities
    • In-company training programs
    • Consultants
    • Extension education at a few universities
  • Need to integrate six-sigma principles into regular degree programs
  • Provide meaningful university level six-sigma education for practicing professionals

JSN 2003 San Francisco

statistics at asu
Statistics at ASU
  • No statistics department
  • Statistics committee (interdisciplinary) administers the MS Statistics degree
  • Doctoral level students in Mathematics, Engineering, College of Business
  • The statistics committee also administers a Graduate Certificate in Statistics

JSN 2003 San Francisco

the asu graduate certificate program in statistics
The ASU Graduate Certificate Program in Statistics
  • Students take five approved courses
  • Certificate can be pursued as part of a graduate degree or as a stand-alone program
  • Emphasis area in industrial statistics and six-sigma methods

JSN 2003 San Francisco

the five courses
The Five Courses
  • Design of Experiments
    • Emphasis on industrial experimentation
    • Factorials, two-level designs, fractionals, blocking, RSM (overview), random factors
    • Project
  • Regression Analysis
    • Linear and nonlinear regression models, intro to other topics including GLMs, robust fitting
    • SAS/Minitab experience
    • Project

JSN 2003 San Francisco

the five courses1
The Five Courses
  • Statistical Quality Control
    • Shewhart control charts
    • Measurement systems analysis
    • Process capability analysis
    • EWMAs, CUSUMs, other univariate techniques
    • Multivariate process monitoring
    • EPC/SPC integration
    • Other topics (instructor choice)

JSN 2003 San Francisco

the five courses2
The Five Courses
  • Six-Sigma Methods
    • How to use tools (case studies, illustrations)
    • DMAIC framework
    • Non-statistical skills
    • Design for six-sigma, lean concepts
    • Taught by six-sigma black belts from industry

JSN 2003 San Francisco

the five courses3
The Five Courses
  • Six-Sigma Project
    • 150 hour duration
    • Typical industrial BB project
    • Must use DMAIC approach, statistical tools
    • Supervised by faculty & industrial mentor/sponsor

JSN 2003 San Francisco

slide9

The Five Courses

Semester 3:

Six-Sigma

Project

Semester 1:

SQC

Six-Sigma

Methods

Semester 1:

DOX

Regression

Currently using traditional course delivery, web-based courses in development

JSN 2003 San Francisco

the five courses4
The Five Courses
  • Fourteen ASU graduate students will complete the program this summer
  • Students completing the program earn:
    • ASU Graduate Certificate in Statistics
    • ASU Engineering College Six-Sigma Black Belt Certificate
  • Fall 2003 offering of the Six-Sigma Methods course is full

JSN 2003 San Francisco

project examples
Project Examples
  • Reduce average internal cycle time of instrument calibration lab
  • Develop prediction model for rate of customer returns to quantify benefits of yield and test coverage improvements, and to identify parts within a technology that do not fit the model

JSN 2003 San Francisco

project examples1
Project Examples
  • Analyze supplier quality database and identify chronic supplier performance problems and variables affecting procurement cycle times.
  • Analyze data from a survey concerning the performance of the Quality Assurance department and identify business drivers which affect customer satisfaction.

JSN 2003 San Francisco

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