Child Support Enforcement 30 Years of Exchanging Data

1. Child Support Enforcement30Years of Exchanging Data Experiences & Lessons Learned 2006 Global Justice XML Data Model User’s Conference September2006

2. Agenda • Legislative History • Child Support Enforcement Program • Data Exchanges • Data Access • Experiences • Data Sharing Initiatives • Future Directions

3. Legislative History Personal Responsibility and Work Opportunity Reconciliation Act of 1996 Purpose: To restructure the welfare system 1996 Title IV-D of Social Security Act Purpose: Established federal program Omnibus Budget Reconciliation Act (OBRA) Purpose:To increase paternity establishment 1993 Family Support Act (FSA) Purpose: Place increased emphasis on enforcement remedies and paternity 1988 Child Support Enforcement Amendments (CSE) Purpose: Major reform and required techniques 1984 1975

4. The Child Support Enforcement Program

5. Federally Funded State Administered State or County Operated The Child Support Enforcement Program Challenges.... Cross Jurisdictional Program

6. Office of Child Support Enforcement Responsibilities • Provide Policy Guidelines to States • Provide Funding • Provide Technical Assistance • Ensure Compliance • Operate the Federal Parent Locator Service (FPLS) & Federal Income Tax Refund Offset

7. Administer the Child Support Enforcement (CSE) Program Deliver Program Services Operate State Parent Locator Service (SPLS) State Responsibilities

8. State Functions • Locate Non-Custodial Parents • Establish Paternity • Establish Orders Using State Guidelines • Enforce Orders • Review and Adjust Orders • Monitor and Distribute Collections • Cooperate in Interstate Enforcement

9. The National Community • Numerous Jurisdictions • Various Operating Modes – Judicial, Administrative • Numerous Systems • Common Business Need to Exchange Data Challenges.... A need for automation

10. Case Initiation Establishment Collections/ Distribution Enforcement The Case Begins Paternity Is Established And/Or Financial Obligations Are Set Funds Are Received And Distributed Tools Are Used To Ensure Payments The Child Support Enforcement Process Locate Missing Data Is Sought To Locate The Non- Custodial Parent And His/Her Assets

11. Data Exchanges

12. Communication link for 54 diverse CSE automated systems for the purpose of exchanging interstate case information between IV-D agencies Child Support Community Various platforms & Technologies • 50 States • District of Columbia, • Puerto Rico, • Guam, • and the Virgin Islands

13. SWS SCR NDNH FCR Multistate FinancialInstitutions Tax/Admin Offset External Sources PassportDenial FPLS The Big Picture - State/Federal FI FI EFT/EDI EFT/EDI Legacy Systems SDU SWS SCR SDU CSENet EFT/EDI EFT/EDI SDNH SDNH Empl. Empl. C:D Direct Income WH Case Registry Data New Hire Data QW & UI SWA FederalAgency QW & NH

14. FinancialInstitutions EFT / EDI State Disbursement Unit State Case Registry State Wide System C:D Case Registry Data EFT / EDI Federal Case Registry State Directory of New Hires Employers C:D New Hire Data National Directory of New Hires The Big Picture - State Level

15. FI FI Interstate Info Via CSENet SWS SDU SCR SDU SCR Host SWS SDNH SDNH Employer Employer Direct Income Withholding EFT/EDI The Big Picture - Interstate EFT/EDI EFT/EDI EFT/ EDI EFT/ EDI

16. State Case Registry Data Multistate Financial Institutions FCR State New Hire Data Tax/Admin Offset External Locate Sources SWA QW & UI FederalAgencies QW & NH PassportDenial The Big PictureFederal Parent Locator Service NDNH

17. Each State is Unique Differences in rules, policies, and procedures can make communications difficult. Each state also has its own child support language. CSE operates under the state domestic relations law

18. National Data Exchange • Provide automation where it is most effective and at the appropriate level: • National locate Federal Parent Locator Service (FPLS)

19. Data Access

20. Dept. Of Ed HUD FCR SSA OPRE TANF IRS EITC External Locate Sources SWA Data Access IRS Criminal Investigations NDNH

21. Data Sharing Challenges • 54 different child support systems • More than 8 different agency systems • Paper, Fax, Phone, Mail, E-mail, Flat file, XML mediums of communications • Batch & Real-time delivery • Non standard definitions Where to start?

22. Data Sharing Improvements Develop a common language for data exchange. • Data Standards • Data Quality • XML

23. dfsj Jshfop a Hdjk, xzy q lksj! What is she talking about? Data Standards The absence of a common frame of reference, common business term definitions, and an agreed-to format for exchange makes it difficult for parties to understand each other.

24. Accurate Improving Communications OCSE is committed to ensuring that information and communication is: Consistent Timely Actionable

25. Current Definition and Standards Activities Data Modeling Activities Interstate Interagency Data Access Business Definitions & Data Standards State System Certification Court (XML) Data Submission Guides Modernization Planning Data Quality Management All of these activities either depend on or influence the definition of common business terminology and the subsequent capture of data standards for information exchange.

26. Business Definitions … 123 X12 A 123 123 Y38 123 T63 X12 X12 X12 123 123 123 A 123 X12 Y38 Y38 Y38 123 123 123 A 123 Y38 T63 T63 T63 123 123 123 A 123 T63 123 123 123 A A A Business Objectives Drive Both Standards and Models Business Objectives • Interstate Data Access Workgroup • Court XML Influence Influence National & State interests drive this Influence State Data Models Federal Data Model Data Standards for Information Exchange • ICR State Extract File Record Format • Financial Data Match Specifications Handbook

27. What Makes a Data Standard? • Participants desire a common framework for communicating • Participants select key stakeholders to define and publish a draft standard • Participants have opportunity to read and comment on draft Most Importantly……. All participants agree to use the standard

28. OCSE Data Standards Program OCSE Data Standards Governance Policies and Procedures Governance:policies and processes that provide the framework within which managers make decisions and take actions to optimize outcomes. Harmonization:aprocess that compares the meaning and format of related data elements across multiple systems and media. Data Harmonization Guide Metadata:data thatdescribes the content, quality, condition, and other characteristics of data. XML Data Standards Registry

29. OCSE Data Standard Definitions Authoritative Sources for Definitions: • Statute • Regulation • Action Transmittal/ Policy Interpretation • Dear Colleague Letter (DCL) • Subject Matter Expert • Convention

30. Data Quality

31. Data Quality • Dimensions of Quality • Problem Resolution

32. Dimensions of Quality • Accuracy • Completeness • Consistency • Timeliness • Uniqueness Most Importantly……. Objectively Measurable Dimensions

33. Data Quality Problem Resolution Data Quality Issues Tracking System • Log, track, escalate data quality problems • Web based Most Importantly……. Accessibility & adoption

34. Data Sharing Initiatives

35. New Jurisdictions • Courts • Tribal Nations • New terms • New policies • International • Language

36. Real-time Data Exchanges QUICK – Query Interstate Cases for Kids eIWO – Electronic Income Withholding Order Courts – Georgia, New York

37. Future Directions • Education & knowledge transfer • Standards adoption: paper forms, glossaries • Child Support Enforcement Taxonomy • GJXDM – XML reusable components • Policy driven systems design

38. Policy Driven Systems Design The Hague Conference on Private International Law • Validate conventions through pilot testing Consensus on the need……. Drives development

39. FOR OUR ULTIMATE CUSTOMERS

40. Contact Info Richard Ordowich Office of Child Support Enforcement Rordowich@acf.hhs.gov