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TROUBLESHOOTING. Prepared by : Natasha Koshelkova. I f all you have is a hammer, everything looks like a nail. Bernard Baruch. WHAT IS TROUBLESHOOTING?. Troubleshooting is solving problems. Types of problems. All problems can be divided into two big groups :. EVERYDAY PROBLEMS.
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TROUBLESHOOTING Prepared by:Natasha Koshelkova
If all you have is a hammer, everything looks like a nail.Bernard Baruch
WHAT IS TROUBLESHOOTING? Troubleshooting is solving problems.
Types of problems All problems can be divided into two big groups: • EVERYDAY PROBLEMS • BUSINESS PROBLEMS
INSIDE PROBLEMS From the point of view of a problem source we can name:
If we look at problems from the point of view of their effect, we can determine problems: • with immediate effect
We can also classify problems considering their scale: • small and simple problems
Problems can be divided into groups according to the area they relate to: technological problems financial problems problems with staff IT problems strategic problems
We can look at problems from the viewpoint of how quickly we can see their solution. Problems can have: • obvious solutions
implicit solutions or ?
Finally problems can be classified from the point of view of whether we can rely on some previous experience: • “old” problems
Methods and steps in problem solving • 1. Identify a problem. • 4. Select strategy. • 2. Research and analyze information. • 5. Control strategy implementation. • 3. Set goals and objectives. • 6. Evaluate results.
