“Blueprint for Change”

1. “Blueprint for Change”

2. Executive Summary • Blueprint for change is an initiation of the OPDC for increasing efficiency of public management. • Because ofglobalization. Many factors that public sector faced, • so public sector must change to exist. So that why the reason for public sector to improve quality standard. The Government Organization Restructure Act (in 2002) Performance Agreement BFC 75 Provinces The State Administration Act Volume 5 of 2002 : Section 3/1 20 Ministries • Activity : advice or suggest consult to clients on “How to do BFC?” • OPDC ’s Officer : Desk Officer & Area Officers • Government Agencies • Results : BFC : Plan to improve efficiency of government agencies.

3. Client Issues and Problems 1. The public sector want to improve quality standard For many factorsfaced fromglobalization. 2. Since public administration reform, take New Public Management in developing public sector. Modern technique such as BFC, is provided to operation for government officials. 3. BFC is in the part of performance agreement

4. Project Objectives, Scope and Deliverables • Objectives 1) advice or suggest consult on “How to do BFC?” to clients 2) Increase government agency’s efficiency. 3) Increase citizen’s satisfaction. • Scope • External clients • Government Agencies : all 20 ministries or155 departments and 75 provinces.to concern on the benefit of BFC andrequest for their supporting. Target group • Internal clients • Desk Officer & Area Officers : 40 OPDC’s Officer who has role and responsibility in ministry, departments and provinces. Timeline Fiscal year 2005-2006 • Deliverables • The first deliverables BFC

5. Analysis, Findings and Conclusions (a) • Difference clients need to be difference treated. • Quality of BFC depend on 3 factors : • Timeline • Staff Rotation • Human’s knowledge and skill. • Sometimes gave advise on someone who not really responsible to do BFC. • Government agencies do BFC just for passing “Performance Agreement” not for improving efficiency.

6. Analysis, Findings and Conclusions (b) • Key success factor for this assignment : • Clarify Clients’ Expectation • Identify Risks and Minimise Controllable Risks • Quick , flexible and positive response to clients needs • Keep it simple • Communicate by heart – formal & informal • Never enough to communicate • Team meeting to update knowledge, difficulties • Most success of CEO’s depend upon leadership and their people • Make BFC Work • Good BFC that can be executed lead to improving government agencies’ s efficiency.

7. Recommendations 1. Executive should willingness to pay full attention for BFC implementation and support resource into work system to spur planning successful. 2. Because of BFC ’ s tool has been confused so OPDC should solve this problem by providing modern and simplify tool for more efficiency operation including suggest approach its. 3. For more efficiency, BFC and change management need to work together because change management is able to keep abreast of the continuing changes.

8. Implementation Planning and Assistance • Make Executive knows • to important for BFC • implementation • communications : - benchmark - show to advantage for implementation BFC • Seminar : show to success organization • Make simplify toolfor BFC • Template : short, clear, easy • Manual : Do BFC and way to implementation • Workshop : make Understanding continues • Promote change management technique into public sector agencies • seminar : concept and result of changemanagement. • workshop : for training the trainer. • manual : for way to do change managementin organization.

9. Sub set High level components Core component of assessability - definition Link your project to you consulting competencies. Describe how and how well you have demonstrated the competencies in your client project Belief systems Values, ethics & professionalism Adheres to code of conduct and ethical guidelines. Demonstrates professional integrity, consistency, transparency, accountability, and reliability. - Trust Building, - Follow up contact to find out some difficulties of clients, - Equal treat- Respect and Listening to customer’s need. Analytical skills Observations & analysis Recommendations are supported by objective facts and research. • Formal and informal discussion with expert. - Fact Finding • Literature Review   Conceptualisation & problem solving Employs structured approaches to generate ideas, evaluate and select options. • Integration / Focus Group • Customise solutions /focus group/ brainstorming technique Accountability, Responsibility & Communications Complexity, change & diversity Understands complexity of operating environment and impact of selected course of actions on others. - Networking Communication & presentation Uses a range of techniques and approaches to convey thoughts and ideas in a range of situations focus group/ brainstorming technique Responsibility & accountability Responsible for own actions, demonstrating resilience, drive and commitment to results. Follow-up Service /Set responsible matrix, risk management Influencing Presents ideas convincingly to produce specific outcomes Focus group, Customization, Listening skill Personal development Focus and time management Delivers timely solutions, balancing priorities and managing time effectively Time Management, Task prioritization Self development Proven track record of self development and personal growth Self-assessment of the extent you have demonstrated the competencies: Values and behaviours Internet Search / Browsing to update news.

10. Sub set High level components Core component of assessability - definition Link your project to you consulting competencies. Describe how and how well you have demonstrated the competencies in your client project Area of Specialization Knowledge and skill Recognised as an expert in own discipline, applying expertise in one or more industry sectors - PESTLE understanding - Synthesis, Integrate both general and specialised knowledge. Consulting acumen Client focus Scopes client requirements, presenting clear comprehensive proposals. Identifies and articulates project drivers, strategic fit and commercial benefits with client in respect of one or more individual projects. • - Manage clients’ expectation • Networking • CRM (customer relationship management) Project management Manages client projects effectively- setting objectives, deadlines and budgets, using appropriate project management tools and methodologies and ensuring seamless withdrawal process. • Work plan • Monthly meeting to track progress and difficulties. Consultative process Uses a range of techniques, including facilitation, to deliver solutions of mutual benefit. Knowledge Captures, shares and applies knowledge in a structured way, relevant to the engagement needs - Knowledge management / keep all relevant data in files. Partnering and networking Leverages network effectively to engage expertise of others, developing others as appropriate Follow-up Meeting/Service, Share new knowledge with network by E-mail. Tools and methodologies Selects and uses an appropriate range of tools and methodologies - Swot analysis / Synthesize - Analysis/ Benchmarking Risk and quality management Defines quality standards, ensuring quality of delivery and client satisfaction. Defines risk criteria, identifying, mitigating and managing risks and outcomes. • identify risk • Discussion risk and find out the way to minimise risk. Self-assessment of the extent you have demonstrated the competencies: technical competence - PDCA - Brainstorming Idea.

11. Sub set High level components Core component of assessability - definition Consulting Environment Consultancy business knowledge Understands the nature of the management consultancy market, competitors and capabilities. Commercial aspects of assignments Demonstrates understanding of commercial aspects of project including scope, risk, terms and conditions and pricing. Business Environment External awareness Demonstrates understanding of political, economic, social, technological, legal and environmental factors (PESTLE) impacting on area of work Business knowledge Understands business structures. processes, management and disciplines and impact on own area of work Understanding the client Has researched and understood client business operations and agenda Self-assessment of the extent you have demonstrated the competencies: business acumen Link your project to you consulting competencies. Describe how and how well you have demonstrated the competencies in your client project - PESTLE knowledge- Update technical and management consultancy knowledge by discussing with expert and reading books and internet. - Competitors analysis. • Customer ‘s expectation management. • Budget Plan and timeline - Self Update knowledge on PESTLE situation. - Consult experts in related field. • Study clients‘ organization and culture missions.- Clients as is Analysis.