Migrating libraries to hosted QuestionPoint chat forms. Move libraries in your group to the latest version of the hosted QuestionPoint chat forms 01/01/2013. Prepared by: Carol Bonnefil Sr. Product Analyst QuestionPoint. Prerequisites.
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
Migrating libraries to hosted QuestionPoint chat forms
Move libraries in your group to the latest version of the hosted QuestionPoint chat forms
Sr. Product Analyst
If the form hasn’t been fully configured, you will see grayed-out links. You must complete each step (as follows) to configure the chat form.
Click “View Institutions” to confirm which libraries will be using the form you build*.
*If an institution is missing, or if you feel that it is not correctly assigned, please contact firstname.lastname@example.org for assistance .
The first step is to choose (or confirm) the languages offered on the form.*
*Libraries that participate in the English-speaking 24/7 Chat Cooperative are limited to an English language form .
*Most BME admins choose to allow all three types of form, in order to give maximum flexibility to their libraries.
“..Practice Chat” makes the fields on the practice chat form (on the My Questionpoint page) closely resemble the live chat form, in order to closely replicate the live chat experience for librarians who are practicing
*The only current exception to this rule is for libraries that participate in the 24/7 Spanish Chat cooperative. Those libraries receive a specially constructed link that contains a Queue name.
As the BME admin, you control the “Patron Waiting Messages” for the Queue you are configuring.
You can also create a default “Chat Closed” message for patrons who click on the link when the service is closed*.
*24/7 Coop members typically will never see a closed message.
An institution Admin cannot change the fields or the content of the fields of the form itself, even if their library is the only one using that Queue’s form. The ability to configure and change chat form content is exclusive to the BME Admin and the QuestionPoint Administrator accounts.