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Service Solutions June 2004 Metrics

Service Solutions June 2004 Metrics. Lauren Kovach Sr. Director Service Solutions. Practice Managers. Solutions Design Team Geoff d’Alelio Project Management Group Karen Pepe Technical Engineering Anna Levine Managed Fulfillment Services

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Service Solutions June 2004 Metrics

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  1. Service SolutionsJune 2004 Metrics Lauren Kovach Sr. Director Service Solutions GTSI Confidential

  2. Practice Managers • Solutions Design Team Geoff d’Alelio • Project Management Group Karen Pepe • Technical Engineering Anna Levine • Managed Fulfillment Services Ron Perez GTSI Confidential

  3. June Summary Sheet • PM’s YTD revenue =$592,838. They are at 85% of their $700,000 annual goal and at 145 % against plan. • SE’s YTD revenue= $461,035. They are at 51% of their $900,000 annual goal and at 88% against plan. Time Utilization TARGET ACTUAL • PM Ext. Billable 80% 72 % Admin 20% 15% (13% other) Total hours PM’s put in 106% of standard monthly working hours • SE Cert. training 20% 27% Int. Billable 35% 38% (Includes Cert Training) Ext. Billable 40% 24% Admin 5% 25% Total Hours SE’s put in 103% of standard monthly working hours • The services department has $26,085,221 in Wins, including $10,766,918 in services this year. • The above represents 133% of the annual goal of $19,500,000 and 158% of the annual services goal of $6,800,000 for external services. GTSI Confidential

  4. PM Services Billed Monthly Monthly goal $58,333 Percent of Monthly goal 95% 135% 151% 141% 149% 149% 193% GTSI Confidential

  5. PM Services Billed YTD Annual goal $700,000 Percent of Annual Goal 7% 19% 31% 43% 56% 69% 85% GTSI Confidential

  6. SE Services Billed Monthly Monthly goal $75,000 Percent of Monthly Goal 118% 50% 84% 149% 75% 66% 72% GTSI Confidential

  7. SE Services Billed YTD Annual goal $900,000 Percent of Annual Goal 10% 14% 21% 34% 39% 45% 51% GTSI Confidential

  8. Labor Utilization June 2004 Utilization goal: PM= 80%Externally billable, 20% Admin SE= 20% Certificate Training, 35% Internally Billable, 40% Externally billable, 5% admin Available Hours: June= 1,512 for PM, 1,696 for SE, YTD = 6,098 for PM, 10,026 for SE’s Available Hours = Number of work days in time period, times # of employees, times 8 hours a day Other column includes sick , vacation and misc. time. Invoiced to Customer = direct invoices and cost embedded in solution cost. GTSI Confidential

  9. Reporting Period JuneSolutions Design GTSI Confidential

  10. Solutions Design 6/1/2004-6/30/2004 CIV 1 ISG DOD2 DOD1 S&L GTSI Confidential

  11. Solutions Design 1/1/2004 – 6/30/2004 GTSI Confidential

  12. 1/1/2004 – 6/30/2004 GTSI Confidential

  13. Wins YTD GTSI Confidential

  14. Wins YTD (Cont.) GTSI Confidential

  15. Wins YTD (cont.) GTSI Confidential

  16. Summary of Wins June 2004 GTSI Confidential

  17. Big Deals GTSI Confidential

  18. 2003 Year End to 2004 YTD (June) Comparison OpportunityRevenue $10,800,000 $26,096,774 Services Revenue $4,200,000 $10,778,468 Services Margin ($) $900,000 $1,529,670 $869,000 PM Hours Billed $584,032 SE Hours Billed $450,000 $461,036 GTSI Confidential

  19. Project Status Total Open Projects 80 Green 75 Project is on time and in budget. Yellow 5 Projects in jeopardy of exceeding schedule and/or going over butget City of Ontario- Project delays due to hardware unavailability TLI USB- Dell not supplying laptops in timely manner. VBA Legacy- Discussions between GTSI Prog Mgt. and VBA’s Contracting Officer Visn3 Citrix- PM hours were removed from contract. Customer will not restore them. LA Sanitation- Waiting for Sales Audit Red 0Project will or has exceeded schedule and/or gone over budget . Projects Closed this month 5 Total ProjectsIn June 85 GTSI Confidential

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