B e a r esponsible s eller s erver bars training program
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B e A R esponsible S eller/ S erver ( BARS ) Training Program. Welcome. North Carolina Alcohol Law Enforcement. What do you hope to learn today in BARS training?. Your Goals for Today. North Carolina A lcohol L aw E nforcement. BARS Program. Goals of BARS.

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B e A R esponsible S eller/ S erver ( BARS ) Training Program

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B e a r esponsible s eller s erver bars training program

Be AResponsible Seller/Server(BARS) Training Program

Welcome

North Carolina Alcohol Law Enforcement


What do you hope to learn today in bars training

What do you hope to learn today in BARS training?

Your Goals for Today


B e a r esponsible s eller s erver bars training program

North Carolina Alcohol Law Enforcement

BARS Program

Goals of BARS

By the end of this training today, you will be able to:

  • Tell the penalties for selling alcohol to underage or intoxicated (drunk) people

  • Decide when to ask for an ID

  • Check an ID accurately before you sell alcohol

  • Recognize when a person has had too much to drink (signs of intoxication)

  • Refuse a sale

  • Decide what to do in problem situations


B e a r esponsible s eller s erver bars training program

Penalties

  • If you are convicted of selling alcohol to someone under 21,

    • You will have a criminal record. (It’s a misdemeanor.)

    • You can not work in any place that sells alcohol for 2 years.

  • If you sell to an underage or intoxicated person and injury or death results,

    • You can be sued for up to $500,000!


B e a r esponsible s eller s erver bars training program

Your Rights

You can refuse to sell alcohol to anyone!


B e a r esponsible s eller s erver bars training program

When should you ask for an ID?

Rule of thumb:

Ask for ID

if the person looks under 40.


B e a r esponsible s eller s erver bars training program

Activity: Determining Age

How old is this person?

He is 16!


B e a r esponsible s eller s erver bars training program

Activity: Determining Age

How old is this person?

She is 17!


B e a r esponsible s eller s erver bars training program

Activity: Determining Age

How old is this person?

She is 32!


B e a r esponsible s eller s erver bars training program

Activity: Determining Age

How old is this person?

He is 15!


B e a r esponsible s eller s erver bars training program

Activity: Determining Age

How old is this person?

She is 16!


B e a r esponsible s eller s erver bars training program

Activity: Determining Age

How old is this person?

She is 14!


B e a r esponsible s eller s erver bars training program

Activity: Identifying Acceptable IDs

  • Driver’s license from any state

    • If you’re not sure, check book of licenses

    • NC licenses have three colors around the photo

      • Go: Green means over 21

      • Caution: Yellow means under 21 when issued

      • Stop: Red means under 18 when issued

  • North Carolina Special Identification Card

  • Passport

  • Military Identification Card


B e a r esponsible s eller s erver bars training program

Activity: Identifying Acceptable IDs

Is this an acceptable form of identification?

YES!


B e a r esponsible s eller s erver bars training program

Activity: Identifying Acceptable IDs

Is this an acceptable form of identification?

NO!


B e a r esponsible s eller s erver bars training program

Activity: Identifying Acceptable IDs

Is this an acceptable form of identification?

NO!


B e a r esponsible s eller s erver bars training program

Activity: Identifying Acceptable IDs

Is this an acceptable form of identification?

YES!


B e a r esponsible s eller s erver bars training program

Activity: Identifying Acceptable IDs

Is this an acceptable form of identification?

NO!


B e a r esponsible s eller s erver bars training program

PAUSE: Steps in checking ID’s

P—Photo: Look at the photo to see if it matches the person

A—Age: Compute the age

U—Under Age: Is the person under age?

S—Seal: Check the seal or hologram

E—Examine:Examine the ID for irregularities


B e a r esponsible s eller s erver bars training program

Demonstration: Checking an ID

See if you can identify the PAUSE steps in this demonstration.


B e a r esponsible s eller s erver bars training program

Using the Calendar

  • Look at the birth date on the ID

  • If it is after the current date and the year on the calendar, the person is NOT old enough to buy alcohol.


B e a r esponsible s eller s erver bars training program

Activity: Checking ID’s

  • Get into pairs.

  • Look at the 6 IDs and decide if you would sell alcohol to the person on the ID.

  • Remember to use the PAUSE Steps.


B e a r esponsible s eller s erver bars training program

Activity: Checking ID’s

Would you sell to the person with this ID?

YES!!!


B e a r esponsible s eller s erver bars training program

No!

Date of birth has been altered.

“1” is scraped off of 12-29-1985

Activity: Checking ID’s

Would you sell to the person with this ID?


B e a r esponsible s eller s erver bars training program

No!

Date of birth has been altered.

“1988” has been changed

to read “1983.”

Activity: Checking ID’s

Would you sell to the person with this ID?


B e a r esponsible s eller s erver bars training program

Maybe…

License is a duplicate.

Check that the person with the ID is the one in the picture.

Activity: Checking ID’s

Would you sell to the person with this ID?


B e a r esponsible s eller s erver bars training program

Activity: Checking ID’s

Would you sell to the person with this ID?

NO!

ID is valid but person is under 21.


B e a r esponsible s eller s erver bars training program

NO!

Date of birth has been scraped off and a new date has been laminated on top of it.

Activity: Checking ID’s

Would you sell to the person with this ID?


B e a r esponsible s eller s erver bars training program

Demonstration: “Drunk Buster” Goggles

Notice how the volunteer

looks and behaves

when wearing the goggles.


B e a r esponsible s eller s erver bars training program

Signs of Intoxication

  • Swaying or staggering

  • Stumbling or bumping into things

  • Leaning on objects for support

  • Glassy eyes

  • Slurred speech

  • Annoying other customers

  • Difficulty handling money

  • Overlooking ID in wallet


B e a r esponsible s eller s erver bars training program

Situation 1

You are a cashier at a grocery store. A patron is trying to buy wine and you suspect the ID she has given you is altered.

What do you say and do?


B e a r esponsible s eller s erver bars training program

Situation 2

You are serving in a restaurant and a table orders a pitcher of beer. You ask to see their ID’s and some members of the group

are underage.

What do you say and do?


B e a r esponsible s eller s erver bars training program

Situation 3

You are a cashier at a convenience store. A person walks in showing several of the signs of intoxication. He brings beer to the counter.

What do you say and do?


B e a r esponsible s eller s erver bars training program

Situation 4

You are bartending and notice

that a patron has had several drinks

in a relatively short period of time--less than 2 hours.

She orders another drink.

What do you say and do?


B e a r esponsible s eller s erver bars training program

Extra Off-Premise #1

A group of people come up to the counter with several six-packs

of beer. One pulls out an ID

and is 22. The others look young--probably under 25.

What do you say and do?


B e a r esponsible s eller s erver bars training program

Extra Off-Premise #2

A person comes to the counter with beer and gives you a university photo ID.

What do you say and do?


B e a r esponsible s eller s erver bars training program

Extra On-Premise #1

A person comes to the bar

and orders two drinks--one for himself and one for his partner.

He is 21 and his partner looks like she is under 30.

What do you say and do?


B e a r esponsible s eller s erver bars training program

Extra On-Premise #2

A person comes to the bar to order a mixed drink and gives you a university photo ID.

What do you say and do?


B e a r esponsible s eller s erver bars training program

How to Refuse a Sale

  • If alcohol is on the counter, take it off.

  • State in a calm and business-like way that you cannot sell them alcohol.

  • If challenged, tell them

    • ALE monitors your store or restaurant.

    • you could lose your job or go to jail if you sell them alcohol.


B e a r esponsible s eller s erver bars training program

Problem Situation #1

You are serving in a restaurant and have just served wine to a person over 21.

While at the next table, you notice the person is sharing the wine with a young person who appears to be under 25.

What do you do?


B e a r esponsible s eller s erver bars training program

Problem Situation #2

You notice someone talking to a group of teenagers outside the store. In a minute, the person enters the store and gets two 6-packs of beer along with a map. You suspect the person is buying beer for the teenagers, but you don’t know for sure.

What do you do?


B e a r esponsible s eller s erver bars training program

Problem Situation #3

You are a cashier at a convenience store and have refused to sell beer to a patron who did not have an acceptable form of ID. He gets angry and begins to threaten you.

What do you do?

What is your last resort option?


B e a r esponsible s eller s erver bars training program

Dealing with Problem Situations

  • Make sure you know the store or restaurant policies, but always remember that YOU are responsible if you sell alcohol.

  • State in a calm and business-like way what the problem is and repeat what you are going to do (or not do).

  • Do not argue with anyone. If possible, step away from the counter, table or bar.

  • Call your manager to handle the customer.

  • Call the police if the situation becomes heated or if you feel threatened.


B e a r esponsible s eller s erver bars training program

Handout

Look over the handout of additional information.


B e a r esponsible s eller s erver bars training program

Activity: Key Points

  • Get into pairs

  • List the key points (most important ideas) from today’s training


B e a r esponsible s eller s erver bars training program

Key Points to Remember

  • You can refuse to sell alcohol to anyone.

  • Do not sell to anyone who is under 21 or intoxicated.

  • Ask for ID from anyone who looks under 40.

  • Use the PAUSE steps and the calendar to help you check an ID.

  • Find out the policies in your store or restaurant concerning alcohol sales and problem situations.


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