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Welcome. David Cumberworth Government Sales Citrix Systems UK/Ire/South Africa. PDA/Smartphone. Branch Office. Home worker. Internet Cafe. Mobile Worker. WI-FI. IP Phones. Broadband. A world where anyone can work from anywhere. The Challenge: Information is Everywhere.

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Welcome

Welcome

David Cumberworth

Government Sales

Citrix Systems UK/Ire/South Africa


PDA/Smartphone

Branch Office

Home worker

Internet Cafe

Mobile Worker

WI-FI

IP Phones

Broadband

A world where anyone can work from anywhere


The challenge information is everywhere
The Challenge:Information is Everywhere

Many apps on many platforms

Internal and external resources

Client-Server AppsWeb AppsDesktop Apps

CorporateInternetPartnerOutsourced

EnterpriseResources

Lots of people to work with

Many media types

e-MailDocumentsFilesAudio & Video

EmployeesPartnersSuppliersConsultantsConsumers


The challenge access scenarios are multiplying
The Challenge:Access Scenarios are Multiplying

Devices are proliferating and most people have several

Untrusted, public, and wireless networks an entry point for worms and attacks

Home

Office

AccessScenarios

Travel

Access to be persistent and seamless across networks and devices

Need to control who has access to what based on scenario and role


Traditional approaches increase complexity and cost
Traditional ApproachesIncrease Complexity and Cost

PC

Applications

Web

Home

Tactical Approach

AccessScenarios

EnterpriseResources

Office

PDA

IP Phone

Travel

Files

People


A better way a strategic approach

CitrixApplicationDelivery

A Better Way:A Strategic Approach

PC

Applications

Web

Home

AccessScenarios

EnterpriseResources

Office

PDA

IP Phone

Travel

Files

People


Factors driving the change

Mobility

Globalisation

Flexible Working Initiatives

Shared Services

Consolidation

Continuity

Security

Compliance

Factors Driving the Change

USERS + APPS


Summary
Summary

Citrix Application Delivery solutions will…

  • Lower Costs

  • Reduce Risk

  • Improve Service To Your Business

  • Allow More Agility



Citrix solutions in government

Citrix Solutions in Government

Steve Ash

Enterprise Sales Manager, Government


Session synopsis
Session Synopsis

  • Current challenges facing IT departments in the UK Public Sector.

  • Current Public Sector use of Citrix and Access Delivery for a Centralised organisation.

  • Technology update on Citrix products and acquisitions.

  • Examples of existing, Citrix-enabled On-Demand public services.


Agenda
Agenda

  • Issues Facing Government IT Management

  • Current Use of Citrix in UK Government

  • Product Update and Roadmap

  • Case Study

    • Local Government – Hampshire County Council

  • Questions and Answers


Citrix in Public Sector – RequirementsOverview

Remote Offices

Presentation

Server

LOB Applications

Mobile Access

Internet

Email Servers

Citrix Access Gateway

Internet Café/Web Kiosk

Firewall

Firewall

Access

Management

Web or App Servers

Password

Manager

Gateway or Portal

Employee

Home Computer

NetScaler

File Servers

Hot Desking Areas

NHS/Shared Service device

Smart Phones


Key government drivers in 2007

OperatioalEfficiency-Gershon

BusinessContinuity

Consolidation/Shared Services

Transform-ational

Government

RegulatoryCompliance

CostReduction

WorkforceFlexibility & Mobility

Offshoring&Outsourcing

DataSecurity

Key Government Drivers in 2007


Government shared service sectors

Health

Local

Councils

Trusts

MOD

County, City,LB’s

Education

Atlas, DII

CfH, DoH

Universities, Schools

ODPM

BSF

PfS,

DfES

MOD

Whitehall

FCO, CO Security

PMO

HO,

CJX

Police Forces,

NOMS

HMRC

DEFRA

Criminal Justice

DWP

DfT

HMRC

Other Departments

DWP

Government Shared Service Sectors


Government shared service sectors1

Centrally provided applications such as Case Preparation and Custody, SunGard Vivista

Mobile solutions to Police ‘on the beat’

Force Consolidation

Shared services

PITO Citrix User Group

36 Forces Nationally

35% Concurrency (approx)

Government Shared Service Sectors

Local

Health

MOD

Education

Whitehall

Criminal Justice

HMRC

Other Departments

DWP


Government shared service sectors2

Building Schools for the Future Custody, SunGard Vivista

City Academies

Opportunities to provide managed Student access

Higher Education Citrix User Group

10% Concurrency (approx)

Government Shared Service Sectors

Local

Health

MOD

Education

Whitehall

Criminal Justice

HMRC

Other Departments

DWP


Government shared service sectors3

300+ UK NHS customers Custody, SunGard Vivista

National Programme for IT-Connecting for Health- spine authentication

LSP’s – CSC, Fujitsu, iSoft and Cerner

15% Concurrency (approx)

Government Shared Service Sectors

Local

Health

MOD

Education

Whitehall

Criminal Justice

HMRC

Other Departments

DWP


Government shared service sectors4

Flexible working, Office/Estate consolidation Custody, SunGard Vivista

Shared Services

Security

Scalability

300+ Unitary, City, County,and District Councils, Housing Associations

15% Concurrency (approx)

Government Shared Service Sectors

Local

Health

MOD

Education

Whitehall

Criminal Justice

HMRC

Other Departments

DWP


The proof
The proof… Custody, SunGard Vivista

NATIONAL E-GOVERNMENT AWARD RECOGNISES COST SAVING HANTSNET NETWORK

  • The infrastructure connects over 1,000 sites across the County, with over 13,000 work stations everywhere from highways depots, libraries, residential homes and many other locations - even as far as an outdoor centre in Wales.

  • Hantsnet saves over £2million a year compared with best practice public and private sector networks of a similar size, and a further £2million a year is being saved with the introduction of integrated Hantsnet systems finance, property management, procurement and HR.

  • Councillor Rod Baulk, the County Council's e-Government `Champion' said "It's a brilliant achievement and it's great news that our cutting edge IT has helped the County Council make real savings for council tax payers and has contributed to our recent Four Star rating as one of the best performing local authorities in the country," he said.


Agenda1
Agenda Custody, SunGard Vivista

  • Issues Facing Government IT Management

  • Current Use of Citrix in UK Government

  • Citrix Solutions in Government

  • Case Study

    • Local Government – Hampshire County Council

  • Questions and Answers


It infrastructure

Dynamic Custody, SunGard Vivista

Fully automated management, dynamic resource usage

Rationalised

Managed and consolidated IT Infrastructure

Standardised

Basic

Managed IT Infrastructure with some automation

Uncoordinated, manual

infrastructure

Efficient Cost Centre

Business Enabler

Strategic Asset

Cost Centre

IT Infrastructure


Customer profile
Customer Profile Custody, SunGard Vivista


Customer profile1
Customer Profile Custody, SunGard Vivista


Customer profile2
Customer Profile Custody, SunGard Vivista


But if you re going to centralise
But... if you’re going to centralise Custody, SunGard Vivista

Your technology platform needs to offer you

  • Control

  • Security

  • Optimisation

    4 Management


Singular focus on application delivery
Singular Focus on Application Delivery Custody, SunGard Vivista

Fastest

Best

Lowest

PERFORMANCE

SECURITY

COST

Citrix Application Delivery Infrastructure

Any Network

Any User

Any App


Four elements of an adi platform
Four Elements of an ADI Platform Custody, SunGard Vivista

Control

Industry leading scalability – 1000 +servers

Application performance and compatibility

Load Management- high management granularity

Application Publishing- WI, WISP

Server Farm Management

Citrix Products & Technologies

Citrix Presentation Server

Citrix NetScaler Application Acceleration

Citrix GoToAssist

Citrix ‘Tarpon’ technology

EdgeSight EUEM


Four elements of an adi platform1
Four Elements of an ADI Platform Custody, SunGard Vivista

Security

Secure by Design – deterministic architecture,.

No data on device

Granular Access, Password Management, Hybrid IPSec/SSL VPN

Citrix Products & Technologies

All Citrix Products

CPS 4.0 – EAL2 Compliant

NetScaler – FIPS 140-2 Compliant


Four elements of an adi platform2
Four Elements of an ADI Platform Custody, SunGard Vivista

Optimisation

Make best use of existing and costly network resources

Citrix Products & Technologies

All Citrix products


Four elements of an adi platform3
Four Elements of an ADI Platform Custody, SunGard Vivista

Management

End to End Monitoring

Session Monitoring

Citrix Products & Technologies

Citrix Presentation Server

Session Monitoring

EdgeSight


Agenda2
Agenda Custody, SunGard Vivista

  • Issues Facing Government IT Management

  • Current Use of Citrix in UK Government

  • Product Update and Roadmap

  • Case Study

    • Local Government – Hampshire County Council

  • Questions and Answers


Citrix application delivery infrastructure

Citrix Application Delivery Infrastructure Custody, SunGard Vivista

Fraser Kyne

Citrix Systems


Business impact

40% of companies that go more than 24 Custody, SunGard Vivistahours without access to their data go out of business.

Eagle Rock Alliance Ltd/Contingency Planning and Management survey

93 percent of businesses that suffer more than 10 days of system downtime will file for bankruptcy within a year.

National Archives and Records Administration, Washington

7.3% of U.S. companies have had business operations interrupted because of violence" (bombing/terrorism).

CFM Magazine

Business Impact

$15.8B

Average annual weather-related losses in the United States (Source: US Weather Research Program)


Business continuity preparation gaps
Business Continuity Preparation Custody, SunGard VivistaGaps

Data Centre Outage

Power Outage

Workforce Disruption

88% of enterprises prepared

70% of enterprises prepared

13% of enterprises prepared

Only 13% of enterprises today are prepared for a major disruption in workforce operations

** Gartner EXP

** Society for Information Management


Any Network Custody, SunGard Vivista

Applications from End-to-End

Citrix Application Delivery Infrastructure

Users

Apps


Any Network Custody, SunGard Vivista

Application Delivery Infrastructure

Virtualize

Optimize

ApplicationDelivery

Stream

Share

Users

Apps


Any Network Custody, SunGard Vivista

Application Delivery Infrastructure

Protect

ApplicationSecurity

Control

Users

Apps


Any Network Custody, SunGard Vivista

Application Delivery Infrastructure

Measure

Monitor

ApplicationVisibility

Manage

Support

Users

Apps


Application Custody, SunGard VivistaDelivery

ApplicationVisibility

ApplicationSecurity

Any Network

Application Delivery Infrastructure

Users

Apps


Application Custody, SunGard VivistaDelivery

ApplicationVisibility

ApplicationSecurity

Any Network

Developments in Application Delivery

Users

Apps


“With Citrix Presentation Server 4 Custody, SunGard Vivistaand Microsoft Windows Server 2003,we’ve been able to double or tripleour users per server and we haven’t reached capacity yet. We had 120 people on one server the other day.”

Dave Fiske, Citrix Architect, Eschelon Telecom


64 bit platform support for maximizing return on investments
64-bit Platform Support Custody, SunGard Vivistafor Maximizing Return on Investments

125Servers

33Servers

Best TCO


“With Citrix Presentation Server Custody, SunGard Vivistaas a key part of our 64-bit architecture, we can get beyond our existing hard limit for users and achieve up to 500 concurrent connections per server.”

David Valcik, Vice President Technology Services, Golden Ventures



Cps simple and fast desktop delivery
CPS = Simple and Fast Desktop Delivery Custody, SunGard Vivista

server h/w

Application Delivery

Presentation Server

Client Device

Excellent TCO

Published

Isolated & Streamed

Published desktop = One OS to patch/support per 100s users

Optimized

Installed

BUT one size does not fit all users ….


Expand desktop delivery choices
Expand Desktop Delivery Choices Custody, SunGard Vivista

User

Dedicated

Shared

User

User

User

Users

Hypervisor

Server HW

Blade

App Delivery

Desktop Delivery Model

Client

High Power &Performance

Published

Isolated & Streamed

Personal andVersatile

Optimized

Simple and Fast

Installed

Device Types: Desktop, Thin Client, Laptop

Which application delivery model is best?

Which desktop delivery fits best?


Solution vision citrix desktop server

Personal and Versatile Custody, SunGard Vivista

Solution Vision – Citrix Desktop Server

Revolutionizing Desktop Delivery

Simple & Fast

Simple and Fast

Desktop Delivery

Personal & Versatile

Application Delivery

High Power & Performance

High Power and Performance


Application Custody, SunGard VivistaDelivery

ApplicationVisibility

ApplicationSecurity

Any Network

Developments in Application Security

Users

Apps


Smartaccess for access security and control
SmartAccess Custody, SunGard Vivistafor Access Security and Control

The only purpose-built secure remote access solution for Presentation Server

Enables full VPN access to specified users

Quick and easy to deploy—configure as an “integrated secure gateway”

Transparent to users—no client updates, same logon

Options to suit scalability and fail-over needs


Smartaccess for access security and control1
SmartAccess Custody, SunGard Vivistafor Access Security and Control

Set policy-based access to published applications, virtual channels, and documents

Sense and respond to user access scenarios based on IT-configured policies

Which User

+

Granular Access Rights

View Only, Edit, Print, Save

WhichScenario


Single sign on for strongest application security
Single Sign-on Custody, SunGard Vivistafor Strongest Application Security

Improve application security

Isolated authentication minimizes risk of password theft

Automated password changes avoid password loss

Password policy controls maintain password strength

Authentication events logging improves visibility

Simplify application access

One logon reduces complexity

Self-service reset and unlockreduces help-desk calls

Automated logon, policy control, self-service


Citrix application firewall

Citrix Custody, SunGard Vivista

Application

Firewall

Citrix Application Firewall

Network Firewalls

Internet

Web App Users

Web Apps

  • Protects against all application threats

  • Easy to install and maintain

  • Positive security model


Why web security is so critical

DATA Custody, SunGard Vivista

  • Financial Records

  • Credit Card #s

  • Social Security #s

  • Customer Records

  • Employee Data

  • Healthcare Records

  • Personal Identity Info

  • Transaction History

of all attacks now target application vulnerabilities

- Gartner

75%

Why Web Security is so Critical

Web Apps Provide a Direct Link to a Company’s Most Sensitive Data


Application Custody, SunGard VivistaDelivery

ApplicationVisibility

ApplicationSecurity

Any Network

Developments in Application Visibility

Users

Apps


App performance issues are hard to manage

Users Complain about App Performance Custody, SunGard Vivista

Identify the Source of the Problem

Ensure Optimized Capacity

App Performance Issues Are Hard To Manage…

Guilty untilproven innocent

Guess first,then verify

Overprovision, fingers crossed


Edgesight end to end visibility

Proactively monitor performance across all applications Custody, SunGard Vivista

Instant visibility to application performance problems and bottlenecks

Improve and enhance support efficiency

Make users more productive

EdgeSight – End to End Visibility

BUSINESS USERS

IT SYSTEMS

Client-Server Apps

App Delivery Infrastructure

Web Apps

End User

Experience

Monitoring

Desktop Apps

Networks

Servers

Databases

PC Systems


Citrix edgesight for application monitoring across the enterprise
Citrix EdgeSight for Application Monitoring Across the Enterprise

  • End-user perspective of IT application delivery

  • Enterprise-wide view of application, system, network performance

  • Consistently and continuously compare application performance

    • All applications

    • All users

  • Understand performance across groups


Compelling business value
Compelling Business Value Enterprise

“EdgeSight lets IT see what end users really see.”

“EdgeSight brings a rich client perspective to application performance management.”

"EdgeSight tracks application performance and allows us to spot trends before they become disruptive.”

Guy Chiarello, CIO


Application EnterpriseDelivery

ApplicationVisibility

ApplicationSecurity

Any Network

Developments in Application Delivery

Users

Apps


Citrix wanscaler

Citrix WANScaler Enterprise

Following acquisition of Orbital Data


55% Enterprise

of employees in branch offices

1/3

of total IT spending for branch office infrastructure


Citrix wanscaler1
Citrix WANScaler Enterprise

Makes the WAN feel like the LAN for any application

Existing Apps2–5x FasterFor Branch Users

Up to50x FasterFor File Shares &Bulk Transfer Apps

GuaranteedQualityFor Real-time AppsLike Voice & Video


Key strategic positions in an end to end application delivery infrastructure

The gateway through which users access those applications Enterprise

The entry point to the branch where 55% of all users access their apps

The endpoint, as close as possible to the user

As close as possible to the applications

Key Strategic Positions in an End-to-End Application Delivery Infrastructure

Any Location

Any Application

Pres Server

Client-

Server

VIRTUALIZE

LAN

NetScaler

Branch

OPTIMIZE

Web

Project Tarpon

EdgeSight

Mobile

STREAM

Desktop

Access Gateway

Application Firewall

Password Manager


Wanscaler best in class
WANScaler – Best-in-Class Enterprise

Best Ease-of-Use

Only fully transparent “plug-and-play” appliance on the market.AutoOptimizer™ provides auto-discovery, auto-configuration, auto-tuning

Best Solution for Small Branches and Mobile Users

Compact version of software installs directly on PCs

Best Acceleration of problematic WAN protocols

Outstanding TCP flow-control, CIFS acceleration, etc

Best Acceleration of Citrix Presentation Server

Demonstrated improvements of up to 5x


Typical app response time improvements

With Citrix WANScaler Enterprise

61.2

23

10.59

9.31

7.48

7.54

3.45

3.01

1.08

0.85

Typical App Response Time Improvements

Without Citrix WANScaler

Response Time in Seconds

Windows File

Oracle

MAPI

SAP

MS-SQL + AD

Sharing


Typical windows file sharing improvements

With Citrix WANScaler Enterprise

Typical Windows File Sharing Improvements

Standard CIFS

60

40

Response Time in Seconds

20

0

Open Word Doc

Browse Directory

Drag & Drop 20

Drag & Drop 1

Drag & Drop

(1MB)

with 20 Files

Files (500KB)

10MB

500KB


Summary1

Summary Enterprise


Application EnterpriseDelivery

ApplicationVisibility

ApplicationSecurity

Any Network

SECURITY

COST

VISIBILITY

PERFORMANCE

Application Delivery Infrastructure

Users

Apps

Delivering Any Application with the Best



Hampshire county council
Hampshire County Council Enterprise

About Us

Serving a population of 1.25million across a mainly rural community

Third largest shire county

£1489m annual expenditure (2006/07) (£40+m on IT)

33,000 staff, 15000 IT users

542 schools, 400+ offices

CPA rating of 4 Star Council

Member of HIOWLA


The challenge
The Challenge Enterprise

Original Infrastructure

Pre-intranet knowledge base

Basic non-windows screens

Ageing IBM mainframe

Modest IP connectivity

Dumb terminals / standalone PCs

Local software and applications

Difficult to manage

Time consuming to support

Massive change project


The objectives original agenda
The Objectives > original agenda Enterprise

1. Transforming Services

New hardware & software platform to exploit new technologies

Strategy to exploit new ways of working, new partnerships

2. Best Value

More for less

Reduce Total Cost of Ownership

3. Centralised Strategy

Standard environment

Increase Business Continuity/Disaster Recovery

Greater security


The objectives current language
The Objectives Enterprise>current language

1. Transformational Government/Shared Services

New hardware & software platform to exploit new technologies

Strategy to exploit new ways of working, new partnerships

2. Gershon / Efficiency Agenda

More for less

Reduce Total Cost of Ownership

3. Virtualisation and Consolidation

Standard environment

Increase Business Continuity/Disaster Recovery

Greater security


Hantsnet service the solution
Hantsnet Service – the solution Enterprise

Cost effective and integrated

Thin client Citrix Presentation v4

Full ICA PN deployment

IP based voice and data network

Over 150 IT applications

12,000 users,

3,500 Wyse Terminals 5,000 Thick Clients

Deliver network to 400 sites

Equip and train over 11,000 users

H

Hn


Hantsnet underpins flexible public service
Hantsnet – Underpins flexible Public Service Enterprise

Hn

Intranet

Windows

PC

Office 2003

Laptop

Exchange

Terminal

H

PDA

Storage

Smart Phone

Printing

Browser

Internet

Learn.IT

Hantsweb

SAP

Specialist

IT

ECM

Public Service

EDRM

Hantsnet

Tools

CRM

SWIFT

  • any time

  • any place

  • any how

Hantsnet

Devices

ESRI

Arete

Galaxy

Extranet

Shared Secure

Environment


Hantsnet underpins flexible public service1
Hantsnet – Underpins flexible Public Service Enterprise

Hn

Intranet

Home

Working

Windows

Office

Worker

PC

Office 2003

Laptop

Exchange

Terminal

H

PDA

Storage

Web

Solutions

Smart Phone

Printing

Contact

Centre

Browser

Internet

Learn.IT

Hantsweb

Mobile

Worker

Partner

Network

SAP

Specialist

IT

ECM

Public Service

EDRM

Hantsnet

Tools

CRM

SWIFT

  • any time

  • any place

  • any how

Hantsnet

Devices

ESRI

Arete

Galaxy

Extranet

Shared Secure

Environment


Basic hantsnet architecture
Basic Hantsnet Architecture Enterprise

Back End Departmental

Front End Corporate

  • Two Tier Architecture

  • Direct Access/Double Hop Access

  • 75 front end/ 70 back end servers/ 100 Virtual Servers

  • 85 Concurrent users per server

  • Dell 2950 Dual Processor Servers

  • Windows 2003


Hantsnet achievements
Hantsnet - achievements Enterprise

1. Transformational Government

Future proof and scaleable platform

Common corporate toolset

Streamlined application deployment

Increased agility to meet change

Broader partnership working

Joined up services across secure networks


Hantsnet achievements1

2. Gershon / Efficiency Agenda Enterprise

ROI (Benchmark SOCITM 2004)

Desktops total cost of ownership £461 (LAs £713 av.)

Support cost per desktop £68 (LAs £205 av.)

Efficiency savings minimum of £2m pa – possibly as much as £4m+ pa

Hantsnet - achievements


Hantsnet achievements2

3. Virtualisation and Consolidation Enterprise

Standardisation of platforms and solutions

Efficient centralised management of support

Central deployment of upgrades and new software

Improved Disaster Recovery

Business Continuity / Data Centre capabilities

Greater security, data management and compliance

Hantsnet - achievements


Extending the success to partners
Extending the Success to Partners Enterprise

Hampshire Fire & Rescue Service

Full desktop 1700 users across 60 sites

Portsmouth City Council

Social Care systems (1400 users)

Schools

Web client delivering SAP (2500 users) / Remote backup

Districts & Boroughs

Highways management / Extranet / Web Hosting

NHS Sites

Social Care systems / Full desktop service

Joint Child Protection Register and NHS/N3 Network


Password manager
Password Manager Enterprise

PM Project

Reduce calls to Service Desk

Increased hours/flexibility

Password Reset and Account Unlocks

Not ESSO

Choice based approach

Early days but up to ¼ of calls


Current future developments
Current & Future Developments Enterprise

Consolidation

64bit

More Virtualisation (Server and Application)

Contact Centre

120 Seat Contact Centre

Lagan, Genesys CTI, Avaya VoIP

More Shared Services

??


Your Questions Enterprise



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