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SP-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION Presentation to CRISPP/SP Homelessness Event by. John Palmer NORTH HARBOUR CONSULTING March 2012. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION.

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SP-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATIONPresentation to CRISPP/SP Homelessness Eventby

John Palmer

NORTH HARBOUR CONSULTING

March 2012

temporary accommodation for the homeless a performance evaluation
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

HOMELESSNESS IN NI

  • NIHE is the statutory homelessness agency for NI
  • 18,000 to 21,000 households per annum applied to NIHE for assistance between 2003/04 and 2010/2011
  • 6,500 to 9,000 p.a. awarded ‘full duty applicant’ status
  • Households are defined as ‘homeless’ if
    • there is no accommodation that they are entitled to occupy; or
    • they have accommodation but it is not reasonable for them to continue to occupy this accommodation
  • If they are ‘roofless’ and ‘vulnerable’ NIHE has a duty to consider their immediate needs and offer temporary accommodation with support if appropriate

North Harbour Consulting 2012

temporary accommodation for the homeless a performance evaluation1
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

ROUTES INTO TEMPORARY ACCOMMODATION

  • NIHE has four main options for the provision of temporary accommodation
    • SP-funded hostels owned by NIHE (for families and single people)
    • SP-funded accommodation provided by the voluntary sector (mainly single people)
    • Private sector accommodation (families and singles) not SP-funded
    • Accommodation with family or friends
  • This research focussed on the first three options

North Harbour Consulting 2012

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

FUNDING TEMPORARY ACCOMMODATION

  • Two main sources
    • Housing Benefit funds housing costs
    • Supporting People Grant funds housing-related support
  • SP funding for ‘temporary accommodation’ is provided on the basis that
    • It is not permanent housing and is normally provided for 1 year or less
  • However, this aim can be frustrated by:
    • Non-availability of permanent move-on accommodation
    • Resident’s continuing need for intensive support
    • Quality of temporary accommodation vs permanent accommodation (consumer preference)
    • Provider’s performance

North Harbour Consulting 2012

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

SIZE OF THE SP-FUNDED HOUSING SECTOR IN NI

  • Approximately 1,500 places in Supporting People-funded temporary accommodation for homeless
  • The research found that the average length of stay is 7.5 months
  • Therefore temporary accommodation provides for approx 2,500 households each year - far fewer than the 6,500 to 9,000 households accepted as FDA
  • This results in significant use of the private rented sector
  • It puts a premium on provider performance in SP-funded accommodation – the focus of the research

North Harbour Consulting 2012

temporary accommodation for the homeless a performance evaluation4
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

STATISTICS

  • 110 providers of SP-funded accommodation – elderly, disabled, mental health specialist services, and homeless services
  • 38 providers with temporary accommodation for the homeless included in this study, providing
    • 96 schemes
    • 1460 units of accommodation (the term covers houses, flats, bedspaces in shared accommodation etc)
  • Contract value in 2010/2011 = £23,073,000

North Harbour Consulting 2012

temporary accommodation for the homeless a performance evaluation5
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

AIMS OF THE RESEARCH

  • To develop and apply performance measures that are appropriate for different providers and schemes
    • To form a basis for benchmarking ‘good’ and ‘weak’ performance
    • To form a basis for comparing the performance of providers / schemes on a like for like basis
    • To inform the strategy for Supporting People funding and reviews of the Homelessness Strategy

North Harbour Consulting 2012

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

PERFORMANCE MEASURES

  • Success in meeting capital funding and environmental health requirements (where relevant)
    • Standard of accommodation assessed through survey
  • Providers’ success in meeting SP funding requirements
    • maximising use of their accommodation (‘occupancy’)
    • demonstrating that accommodation is being provided on a temporary basis (‘length of stay’)
    • ensuring that people leaving temporary accommodation do so on the basis of a planned move minimising the risk of repeat homelessness (‘% leaving on basis of a planned move’)
  • Four value for money tests
    • SPG per unit, SPG + HB per unit, SPG per user, SPG + HB per user

North Harbour Consulting 2012

temporary accommodation for the homeless a performance evaluation7
TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

METHODS OF PERFORMANCE MEASUREMENT

  • % score against a minimum standard or benchmark set by SP team
  • Ranking of scheme against other comparable schemes on % score
  • Rank of ranks (a cumulative score) across
    • Management indicators
    • Financial indicators
    • Management plus financial indicators
  • Traffic light system to highlight good and weak performers

North Harbour Consulting 2012

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

1. ANALYSIS BY CLIENT GROUP

Big differences on some measures

North Harbour Consulting 2012

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

PROPERTY SURVEY

North Harbour Consulting 2012

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

OCCUPANCY

North Harbour Consulting 2012

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

THROUGHPUT

North Harbour Consulting 2012

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

% PLANNED MOVES

North Harbour Consulting 2012

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

OVERVIEW OF MANAGEMENT PERFORMANCE

  • 26% either had green traffic lights for all the assessments, or a combination of green and light yellow (signifying minor issues only)
  • 74% had either red or amber traffic lights, and in some cases a combination of the two, for one or more of the performance measures
  • 28% had a red traffic light for one of their performance measures
  • 2 schemes had two red traffic lights for management performance; one scheme had three red traffic lights for performance

North Harbour Consulting 2012

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

SPG / UNIT / WEEK

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

SPG + HB / UNIT / WEEK

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

SPG / USER / WEEK

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

SPG + HB / USER / WEEK

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

TRAFFIC LIGHT ANALYSIS – OVER-VIEW

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

RANKING ANALYSIS – OVER-VIEW

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

ADDRESSING THE RESEARCH QUESTIONS

Your comments welcome

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

VARIABLES AND PERFORMANCE MEASURES

  • Methodology
    • Gives a good over-view
    • Allows relevant comparisons between types of scheme and providers
    • But is essentially quantitative and misses quality
  • Quality Assessment Framework (QAF) method available
    • But labour intensive
  • Suggest QAF is used as a basis for
    • Peer group reviews by providers to raise standards and promote good practice
    • Targeting weaker performers for review by NIHE

North Harbour Consulting 2012

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TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION

INFORMING THE SP & HOMELESS STRATEGIES (1)

  • The research has raised important issues about:
    • the need for a whole systems approach that integrates needs analysis on both a socio-economic and spatial basis with commissioning, so that the clustering of schemes in particular localities – a feature of much provision outside Belfast – does not lead to significant gaps in provision
    • shortcomings in the systems, processes and procedures through which different types of homeless person have their needs assessed, and are then assigned to an accommodation-based scheme funded by SPG or one in the private sector where standards vary and support is often not available.

North Harbour Consulting 2012

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SP-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATIONPresentation to CRISPP/SP Homelessness Eventby

John Palmer

NORTH HARBOUR CONSULTING

March 2012

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