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MFO Scheduling Systems. Purpose of Scheduling Systems. Smooth flow of patient traffic Maximize resource and staff Minimize patient waiting. How to Choose a System?. Type of practice Time Management Preference of the Provider Age of Patients Accommodate Emergencies Walk-Ins

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Presentation Transcript
purpose of scheduling systems
Purpose of Scheduling Systems
  • Smooth flow of patient traffic
  • Maximize resource and staff
  • Minimize patient waiting
how to choose a system
How to Choose a System?
  • Type of practice
  • Time Management Preference of the Provider
  • Age of Patients
  • Accommodate
    • Emergencies
    • Walk-Ins
    • Cancellations
    • No-Shows
    • Late arrivals
streaming
Streaming
  • Allocate a standard unit of time, e.g. 15-minute blocks
  • Allocate 1 to 3 time-units depending on type of visit. For example:
    • New Patient: 2 units
    • Consultation: 3 units
    • Complete Physical Exam: 3 units
    • Minor Illness: 1 unit
pros cons of streaming
Pros & Cons of Streaming
  • Simple to schedule and manage
  • Less efficient – staff idling (but staff like it to use the time catching up paperwork and etc.)
  • Work well with give-and-take, e.g. some procedure may take 20 instead of 15 minutes while some other may take just 10 minutes.
double booking
Double Booking
  • Used in practices with several staff members to work with patients. E.g. a dentist with multiple chairs
  • Multiple patients get a same appointment time
  • Can be very efficient, but requires careful monitoring
clustering
Clustering
  • Same types of patients or procedures scheduled at certain time block
  • E.g.
    • Physical exams in AM
    • Surgeries on Wednesdays
    • New mothers on Tuesdays at OBGYN
  • Increased staff efficiency
slide8
Wave
  • For a practice with several procedure rooms a large staff.
  • Multiple patients are scheduled at the top of the hour. The first group of patients go through the process
  • Walk-Ins and later arrivals go through in the second-half of the hour
pros cons of wave
Pros & Cons of Wave
  • Requires precision planning
  • Possible staff idling and staffing conflicts
  • Long wait for patients
modified wave
Modified Wave
  • Alternate of Wave
  • Patients who require longer time served at the top of the hour
  • Followed by single appoints with less time requirement for each 10-20 minutes in the second half
  • E.g. a new patient are scheduled at the beginning of the hour followed by minor examination such as suture removal
  • Walk-in and late arrivals are accommodated
open hours
Open Hours
  • First-come, first-served
  • Patients are seen throughout the day, e.g. emergency room
overbooking
Overbooking
  • Scheduling more patients than a physician can see within reasonable time
  • Avoid this except emergency
resources
Resources
  • Contemporary Medical Office Procedures By Doris Humphrey
  • Medical Assisting By Lucille Keir, Barbara A. Wise, Connie Krebs
  • Great Tips For Patient Appointment Scheduling By Michael Reynard, M.D.
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